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Premiere (for Teams) Render Preview Issue - Proxy Workflow - Timelines going continually Red

Explorer ,
Jan 15, 2023 Jan 15, 2023

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Hello,

 

+1,000 bonus points to anyone who figures this out, I will try to make this post clear and efficient.  Computer specs atached below.

 

- We are cutting a feature length documentary film in Adobe Premiere for Teams.

- 265 days of footage, over 30,000 assets in the project, yes I know wer're running it at limit.

- We ingesteed everything initially as source footage and generated proxies during that workflow.

   - All proxies are store seperately on a proxy raid, they have the same folder structure as source drives, they have the same names as all source media with an additional "_proxy" at the end

- All proxies were made as 1080p ProRes 422 LT

- Source drives are never connected to any edit machine, pure proxy workflow

- There are a total of 5 users with access to the project file, each has a mirrored proxy raid

 

- We initially built the project in Adobe Premiere 2022 in February of 2022.

- We in December were having significat issues publishing and receiving changes, long load times (30+ mins), multiple crashes per day (with 30+min load times to get back in) and so we decided to migrate the project to Adobe Premiere Pro 2023 as we were losing of 50 hours per week of work time across the team.

- I made a copy of the project file (project file that we copied from is safe, never converted to 2023)

- Boom, project opens in less than 10 minutes, changes go up and down in less than 3 mins, HUGE! There's a but...

 

- Now in the 2023 version, all editors have red over all their sequences.  Everyone is running computers that are spec'd out to the point that this should never happen while editing 1080p ProRes 422 LT proxies that do not have any motion, color, or add'l fx added.  It's universal across Mac Studios, Max'd out M1 Max MBP's, and PC.

- I got suspiciopus and started with the basics-

   - Media cache deleted, nothing

   - Trash preferences, nothing

   - Uninvite and reinvite to the project, nothing 

   - Delete and reinstall premiere, nothing

 

Until...

- Go into Team Project Settings and MOVE the video capture, audio capture, video render, audio render, and creative library folders to a new location, and ALSO change their render option from software only (only on the non M1 Mac's, btw that's a crazy default) to hardware acceleration.

- It asked would I like to delete all existing previews files in those folders and I clicked yes, and BOOM! Yes, finally finally finally, we have liftoff.  Everyone did this and received the same effect, premiere running 10x faster, scrubbing footage like it should, and less crashes, faster upload and download of changes from the cloud.

 

BUT...

- Now 3 days later it continues to seemingly randomly (sometime mid edit, sometimes upon restarting premiere) revert back to it's red lines above.

- I do the same thing again, just move the location for each of those folders to a new folder (and accept deleting the old previews) and voila, again problem fixed.

- This continues to work and I continue to do it but I do not like problems that I cannot fix at the root.  It feels like Im cutting the weed rather than pulling it's roots.

- NOTE: this never happened while we were working in Premiere 2022, only in 2023.

 

I have another few questions but for the time being, this is the first that I would like to tackle and fix and anyone's input or solutions are greatly appreciated.

 

Thank you!

 

 

[Moderator note: moved to correct forum.]

TOPICS
Crash , Error or problem , Freeze or hang , Hardware or GPU , Performance

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correct answers 1 Correct answer

Adobe Employee , Jan 17, 2023 Jan 17, 2023

Hi, 

the render-bar issue appears to be a fallout from a bug that was introduced in PPRO_23.1 - "Renderer setting defaults to 'Software only' after app restart" -  This issue will be fixed in the forthcoming February release.

Best,
Udo

Udo Pawlik  |  Sr Software Product Quality Specialist |  Adobe  |  upawlik@adobe.com

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Adobe Employee ,
Jan 17, 2023 Jan 17, 2023

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Hi, 

the render-bar issue appears to be a fallout from a bug that was introduced in PPRO_23.1 - "Renderer setting defaults to 'Software only' after app restart" -  This issue will be fixed in the forthcoming February release.

Best,
Udo

Udo Pawlik  |  Sr Software Product Quality Specialist |  Adobe  |  upawlik@adobe.com

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Explorer ,
Jan 17, 2023 Jan 17, 2023

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Thank you Udo, I really appreciate your response and look forward to the new release.  All My Best, Hunter 

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New Here ,
Apr 07, 2023 Apr 07, 2023

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LATEST

Hello, this issue still exitst and there's no way for me to change Render settings because it's grayed out in Project Settings. When can we expect a fix? 

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