Premiere Pro Team Project wont open or start new loading screen hang

Report · Aug 11, 2018

We started using creative cloud yesterday. I cannot seem to log in to or start a new team project. To be clear, I have tried, restarting PC, restarting cloud, signing in and out, restarting premiere several times, but the log in progress bar hangs for ages and never actually loads anything.

I cannot open a new team project and try and recover from the media browser because it wont get that far. I cannot open our previous project for the same reason. I have the latest version of Premiere pro, as mentioned we downloaded and started it yesterday.

Would be very grateful for your assistance as we need to get something out very soon.

Thanks to anyone who helps.

Report · Aug 12, 2018

[moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

Report · Aug 13, 2018

Sorry to move you about again but this would be better off in Team Projects

Report · Aug 13, 2018

The first thing I would check is that your Creative Cloud licenses are configured correctly. Team Projects are only enabled for Creative Cloud for Team and Creative Cloud Enterprise accounts. With Enterprise accounts, I believe there's a setting your administrator can use to enable or disable the feature. Team Projects are not available with individual Creative Cloud licenses.

Do you know what type of license(s) you have?

Report · Aug 14, 2018

Yes of course. We bought the creative cloud for team. For precisely the reason it was created. We used it, collaboratively. It worked for a few hours. Then it stopped working, lagged, created errors, forced restarts, didn't save, did, save but only locally, then not. packed full of bugs.

On the back of our experience we will be refunding our creative team licenses and reverting to individual licenses to save the money and just edit the old way locally, until you guys are ready technically to make this a bit smoother.

Report · Aug 15, 2018

I'm sorry to hear you've had such a poor experience. Were you using Premiere 12.1.2? If not, I strongly suggest updating and trying again. That release fixes many issues that affected Team Projects. If you were using 12.1.2, please DM me. I'd like to look at your log files to see if I can gather any clues about what might be going wrong.

Report · Aug 15, 2018

Hi,

Yes of course, we downloaded it only a few days ago. It's the latest version, the fixes really haven't made it any less infuriating to use.

A really very unstable add on to a generally great editing suite.