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Team Project crashing when loading

New Here ,
Feb 25, 2019 Feb 25, 2019

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We are having an issue with our team project where it is crashing when it's loading.  We can open the team project and the media loads, but it gets to the last clip (screengrab attached) it freezes.

We have tried opening the project on another user and initially this worked, but once the media had cached we had the same issue where the project freezes and crashes.  However, there are 2 users where the project is working without issues.

We are on PC (HP Z4 workstation) with Windows 10 and Premiere 13.0.3

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Adobe Employee ,
Feb 25, 2019 Feb 25, 2019

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Hi Peter,

Please attach a screenshot.

Also, any Media that is located on cloud service, CC libraries etc?

//Vinay

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New Here ,
Feb 25, 2019 Feb 25, 2019

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Capture.PNG

The media is located in the Cloud.

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Adobe Employee ,
Feb 25, 2019 Feb 25, 2019

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Is it possible to share the project file only?

I suspect that the cloud service is not responding or communicating here. Try to save it as a local project and check if it works fine or not.

//Vinay

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New Here ,
Feb 25, 2019 Feb 25, 2019

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Hi,

The project does work when all the media is offline.  Also, we tested a local project and this also worked but it wasn't connected to the files on the cloud.

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Adobe Employee ,
Feb 25, 2019 Feb 25, 2019

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Try this:

Go to below location and rename the folder to old_Creative Cloud Libraries. Please don't delete it and make sure all the Adobe services are closed from Task Manager.

C:\Users\dwivedi\AppData\Roaming\Adobe\Creative Cloud Libraries.

//Vinay

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