Team Projects Are Literally Quietly Breaking Saving

[lucasrizzotto]

This seems to have been introduced in the latest version of Premiere.

If a Premiere Pro Team Project is open for a long enough time, saving will literally stop working. The program never tells you that it's happening or brings attention to that fact. Autosaves will simply stop being made, the publish & update buttons will quietly gray out and pressing Ctrl + S will do nothing. 

This has happened to me 3 times in 2 different computers. In 2 of those times, I lost an entire day's of work. But on the 3rd time, I was able to catch it early and prevent another disaster. 

My computers are M1 and M4 Macbooks. My only guess here is that it could be something to do with the project staying open while the computer is asleep overnight. Maybe it never picks up the connection with Adobe when you go back and causes all o these silent errors to happen.

[Udo Pawlik]

Hi @lucasrizzotto, sorry for your troubles. Generally CTRL+S is grayed out in a Team Project as each edit is auto-saved and adds another entry to the Auto-Save history (Edit >Team Project > Browse Auto-Saves).
In case auto-save is not possible you should be getting a message in the connection status icon - What icon and text are you seeing when auto-save fails?

[lucasrizzotto]

I will pay attention to the next time this happens and report back!

[lucasrizzotto]

Got it! This is what it looks like. It appears that Premiere is perpetually stuck thinking it's saving the project, thus blocking you from saving it in any other way. No errors, just perpetually stuck in "saving in progress".

[lucasrizzotto]

Any responses?

[Udo_Pawlik]

Thank you for the additional infos - I will follow up with you via email.

[Al_Bruce]

Can you share the information you provided to the OP publicly?

[Kcaudill]

This happened to one of my editors yesterday. I've lost work to this too. For the first time I came up with a solution. While there is no way to "Save As" a new Team Project, or "Convert Team Project to Project" because clearly something crashed behind the hood... you CAN create a new local project and quickly copy and paste your work into it. Then you just have to close the team project without it saving. This bug has been around for a while and I don't understand why it still happens.

[default3o89w9ub56k7]

Yeah, this is still a problem now a month later. Unbeliveable. 

[default3o89w9ub56k7]

Same here. This is out of control.

[Udo_Pawlik]

It might help to refresh the local project file (.tpr) which can be found in the 'Auto Save' folder whose path is specified under the 'Auto Save’ preference for Team Projects. Close Premiere and move the existing ‘[projectName].tpr’ file to a temp location. Restart Premiere and open the troublesome Team Project, the .tpr file will be re-created based on the cloud version.