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Team Projects crashed, hours of work lost

Community Beginner ,
May 18, 2017 May 18, 2017

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My Team Project crashed on me today and when I reopened it I discovered I lost my entire morning's work. Using the history slider in the media browser is of no help because the last version available is from last night. How can Team Projects users ensure that our work is being periodically saved? Is there no auto save function built in? If you want to go back to a previous version, and recover work how do you do it? Do you need to obsessively "share changes" every 10 minutes? Is "sharing changes" synonymous with saving?

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correct answers 1 Correct answer

Adobe Employee , Apr 13, 2018 Apr 13, 2018

Hi Mike,

Check the below link for viewing Auto Save version under section 'View auto-saves.

Learn how to share changes, receive changes, resolve editing conflicts when working on Team Projects.

//Vinay

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Adobe Employee ,
May 18, 2017 May 18, 2017

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Sorry to hear about this problem.

The media browser only shows Team Projects and there shared versions.


We save internally every change that you make but this is currently not exposed in Premiere. We are working on that.

Sharing is not synonymous with saving. Think of sharing as the act of making all your changes available to all other collaborators in the Team Project, until you share your changes are private to you.

If you are available for a phone call we can try and get your Team Project opened for you?

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Community Beginner ,
May 18, 2017 May 18, 2017

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Yes, I am available

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Adobe Employee ,
May 23, 2017 May 23, 2017

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Hi lindyj52398396

I'm posting here as a public follow-up even though we have worked on this together directly.

First of all, to anyone who reads this follow-up: "sharing changes" is not synonymous with saving. I have heard that some people have been told this by Adobe support. It is wrong. Your changes should be saved to local storage constantly in Team Projects. Every edit that you make is supposed to be saved to your computer. About every five minutes, your changes are automatically synchronized with the Team Projects Service in Creative Cloud. You do not need to share in order for this to happen.

Sharing your changes makes your changes available to other collaborators in your Team Project. As a side effect, your changes must be synchronized with the Team Projects Service in Creative Cloud.

Any time you see the green check-mark in the lower-left corner of Premiere Pro or After Effects or Prelude, your changes have been saved both to your local system and to the Team Projects Service in Creative Cloud.

Some users (including you) have reported that their changes were not saved to your computer. We have identified two instances where this can happen, and we are working hard to make sure that it never happens again. We intend for these problems to be fixed in the next version of our software. 

Christian

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New Here ,
Jun 30, 2017 Jun 30, 2017

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I have the same issue as Lindy on my Team Project.  I have a tight deadline and worked 9 hours today on an edit and my Team Project in Premiere crashed. I forced quit Premiere and reopened the team project, but when I open it,  It's my work from yesterday.  If the Premiere Project file is saved locally to my computer or on Creative Cloud, how do I find the work I did today? In a state of panic.

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New Here ,
Apr 13, 2018 Apr 13, 2018

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THIS just happened to my team working on a team project in After effects! weeks of work gone! And a deadline in a couple of hours. Where can I find the autosaved revisions?

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Adobe Employee ,
Apr 13, 2018 Apr 13, 2018

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Hi Mike,

Check the below link for viewing Auto Save version under section 'View auto-saves.

Learn how to share changes, receive changes, resolve editing conflicts when working on Team Projects...

//Vinay

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New Here ,
Apr 13, 2018 Apr 13, 2018

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Thanks Vinay!

That saved us!

I looked further in to what seem to cause the crash, when I copy layers with material imported from our adobe libraries After effects crashes for me. Is this something known?

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Adobe Employee ,
Apr 13, 2018 Apr 13, 2018

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Hi Mike,

What are the extensions of the files?

There are some crash issues related to precomp and while opening some project.

Try to copy the assets on the desktop or internal Hard Drive as a backup, clear the library and then open a project. Link the files again and check if crash happens.

Also, let me know the system specs of your machine like OS version, RAM, Graphics card(s) etc.

//Vinay

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Explorer ,
May 07, 2018 May 07, 2018

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This just happened to me.  None of my autosaves or previous versions have any of my markers for a 4 hour sequence.

I have lost a weeks worth of work because on all of my auto saves and version history NONE of them contain the hundreds of markers I created.

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Explorer ,
May 07, 2018 May 07, 2018

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It appears that what caused the issue could be dragging the sequence into the source monitor.  Something I have done for many years without issue.  When building a master I build the sequence then screen the sequence.  When dragging it to the source monitor so that I can pull from the sequence, poof, markers gone.

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Community Beginner ,
Jun 13, 2018 Jun 13, 2018

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Hi, where does the project save locally on the machine? I can't find it. Thanks!

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Adobe Employee ,
Jun 13, 2018 Jun 13, 2018

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Hi Gary,

Check the below link.

View Autosave

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Guest
Aug 29, 2018 Aug 29, 2018

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I'd like to bump this thread, more out of frustration than anything.

I'm working to the wire right up to a VERY tight deadline and have just lost 2 hours of work on my Team Project. I've had numerous crashes before but normally the project will boot back open at the point I roughly left it (or very close, due to the incremental saves as described above)

I've now called Adobe Support who have proceeded to waste my time by searching for Prproj files on my computer despite me telling him it's not stored in that way because it's a Team Project file. Then randomly clicking around my desktop for a while and then proceeding to tell me that if I haven't shared the changes then it's my fault and there's nothing they can do. Despite the exact advice above from Adobe telling me the opposite. I told him in Team Projects sharing is not the same as saving but he just clearly had no idea what he's doing and it's very very frustrating. Does anyone out there please have the key to this cryptic puzzle as to how I can avoid this happening in the future or how I recover lost work?! I have searched through the Auto Save and Versions through media management and the last available versions are from 2 hours ago.

Many thanks,

Seán

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Guest
Aug 29, 2018 Aug 29, 2018

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In addition: I've found the problem.. When I view all autosaves where it incrementally shows me all of my edits as I'd expect. For some inexplicable reason the auto-saves just stopped for 2 hours prior to my crash. Can anyone at Adobe shed any light as to why this might be or any way I can recover in the future?

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Adobe Employee ,
Aug 29, 2018 Aug 29, 2018

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I'm very sorry to hear this happened to you. Which version of Premiere (and/or After Effects) are you using? There is a Team Projects feature that monitors auto-save progress periodically and puts up a warning dialog if it has been unable to auto-save due to errors or an unusually lengthy auto-save operation. I believe that was introduced in Premiere 12.1, though perhaps it was 12.0. Did you see any warning or error dialogs? If not, is there any chance you chose an option like "Close without saving" or "Discard changes" after a lengthy operation?

If the changes are not visible in the auto-saves tab of the Media Browser on the machine where the edits were made, then sadly they are probably gone. Note that the auto-saves tab only shows changes made on that workstation by the currently-logged-in CC user on the currently-logged-in Mac or PC account. Please PM me if you'd like me to see if there is anything we can recover from your local Team Projects database. The auto-saves tab in the Media Browser is usually an accurate reflection of what's in there, though.

If you're running the latest CC version, I'm not aware of how the auto-save monitor could fail, but you can verify that auto-save is running by looking at the Team Project name in the title bar. It should display an asterisk next to the name shortly after you make an edit, which will go away after a successful auto-save. For small edits to a small Team Project, the asterisk will appear and disappear in a fraction of a second. For larger Team Projects and edits to large numbers of items, or complex sequences or comps, it may take a minute or more for the auto-save to complete. If the asterisk stays visible for several minutes, I suggest closing the Team Project to force your changes to be written out as quickly as possible. The Team Project won't finish closing until all of the changes are stored in your local database.

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Guest
Aug 30, 2018 Aug 30, 2018

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Hey Peter, Thanks for your reply.

I am on the latest version of Premiere and I'm aware of the dialogue box that pops up that warns you in red that basically nothing has been saved for last 5 minutes. I've had this happen to me many times in this very, very unstable project so whenever I see that message I just reboot as soon as I see it. I'll be aware of the asterisks at the top for future clues but the whole thing just seems so unreliable to me. Even if I did spot the auto save stopping, it's happened to me and my colleagues numerous times. Our assistant has called numerous times for advice and support from Adobe and no avail. All in all working on this team project has just been a nightmare!

Can I ask.. is there any possible reasons as to why auto-save suddenly stops working? Is it internet related? It seems to happen very randomly (when I do get the red message) and sometimes very frustrating as it takes me 10-15 mins just to get back into my project after rebooting. On this occasion I've been the only team member working in this project.

Thanks

S

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Adobe Employee ,
Aug 30, 2018 Aug 30, 2018

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Most of the time, auto-save problems have to do with the size or contents of the specific Team Project, not network issues (auto-saves are written to your local system whether you are connected or not). If it takes 15 minutes to open your Team Project, then I suspect the number of items and/or complexity of your sequences is affecting the auto-save performance. We recently identified a problem in-house that makes this much worse than anticipated in some cases, and hope to have a fix in the next release. May I ask how many clips are in your Team Project? Do you have color correction, motion tracking, or the Warp Stabilizer on a large percentage of your clips? (Sequences with those effects are larger, so they take longer to save).

To give you some context, auto-save runs in the background as you are editing. It identifies changes you have made, and updates the auto-save database on your system to match. In order to not slow down the editing interface, auto-save runs for a fraction of a second at a time, with short pauses between runs. If you make some new changes before it has finished writing out the last ones, it starts over.

If only a few items changed since the last successful auto-save, it can usually finish writing everything in between your edits, or when you pause for a few seconds. If you add several hundred assets at once, or edit a sequence that contains many clips, effects, and filters, then it may take several seconds to a few minutes to finish auto-saving. If you continue editing while this is happening, it can extend the time it takes before the auto-save completes indefinitely, though the auto-save monitor should warn you if it's been more than 5 minutes.

You can force auto-save to run in a faster "non-interactive" mode by hitting the share button, even if you then cancel the share operation, or by closing the Team Project. In both of those cases, it will run the auto-save at a higher priority because no editing can happen while the progress dialog is displayed.

Unfortunately, I don't have an explanation for how auto-save failed you without putting up an error dialog. If you're willing to let me look at your Team Project history, please DM me and I'll see if I can find any clues.

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Community Beginner ,
May 15, 2020 May 15, 2020

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I just lost 2 days of work on a teams project.  For some unexplainable reason the auto saves only show until last night and didn't function today.  Is there anyway to extract something locally from your machine to try and salvage this?

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Adobe Employee ,
May 18, 2020 May 18, 2020

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Hi,

Have you shared any changes within the two days you were working on the Team Project?
Maybe you could recover a historic version of your project. 
Also, have you always worked on the same computer? Auto-Saves are machine specific. If you work on machine A and then log into the same Team Project on machine B, edits made on machine A are not visible under machine_B's 'Auto-Saves'.

Regards,
Udo

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Explorer ,
Aug 20, 2021 Aug 20, 2021

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Its 2021 - and Team Project still works as sh*$#@ - i have just same situation as Yours. Lost hours of work even i have enabled autosave etc. 


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New Here ,
Dec 03, 2020 Dec 03, 2020

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i can report in the year 2020 this has still not been resolved.  just lost hours of work.  thanks again, adobe.

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Adobe Employee ,
Dec 04, 2020 Dec 04, 2020

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Hi Nicholas,

Sorry for your trouble with Team Projects.
I'd like to work with you to get the issue resolved but need some more information. 
What Product and Version are you using?
What exactly happened? - Did the program crash and when you re-opened the Projects it didn't contain your latest edits?
When was the last time you shared your changes?

Can you see your last edits under Auto-Saves section in the Media Browser? - Right-click the Team project in the Media Browser > 'Team Projects Auto Saves...' Or drag the version history slider down.

autoSave_mediaBrowser.png

 

 

Thank you,

Udo

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New Here ,
Jan 10, 2024 Jan 10, 2024

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LATEST

2024, My team project keeps crashing as well! I have autosaves on but am unable to locate them to open from a previous version. I have the lastest version of Premiere and Sonoma 14.1. I see all my edits are still in the project but within secs of opening it closes and I don't have a chance to publish it to my collaborators. This is only happening with team projects. 

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