Unknown Error after syncing on Team Project

[Mark33606097e0md]

The company I work at has Enterprise Creative Cloud licenses. We have a video studio with 4 editors who are working on a team project. Last Friday (11/10), one of the editors made updates to the team project and synced. Upon doing so, Adobe Premiere Pro gave an Unknown error that just loops with this particular project. Error states to close Premiere Pro and reopen however as mentioned above, the error just loops. Editor has done a restart and a shutdown. Adobe Creative Cloud and all apps including Premiere Pro are up-to-date. Editor is on a 2019 Mac Tower with Apple Silicon chip and running Monterey macOS 12.6.3. We've checked for any firewalls and none are enabled. The other 3 Video Editors can access same team project without issue. We've ruled out Premiere Pro by having a different editor in the group log into Premiere Pro on same Mac Tower as user getting error and works fine. I had one of the editors to make a copy of the team project, invite the editor having issue and see what happens. Editor can open a copy of the project but issue is it won't have what the editor has added to the team project prior to 11/10. So we've determined there is something in the team project not allowing user to update. Anyone else experience something like this? Is there a log file we can view to see exact issue within the team project? Editors can complete the project but concern is this happening again down the road.

[R Neil Haugen]

Has that user tried trashing preferences for his user? On launch, hold down the Shift key, select trash prefs.

First find/copy custom keyboard shorts & etc to another file of course.

Mod note: edited

[Udo_Pawlik]

It might help to refresh the local project file (.tpr) which can be found at the path for Team Projects Auto Save preference.

Close Premiere and move the existing '[projectName].tpr' file to a temp location. Restart Premiere and open the troublesome Team Project, the .tpr file will be re-created based on the cloud version. 

HTH,

Udo

Udo Pawlik | Sr Software Product Quality Specialist | Adobe | upawlik@adobe.com

[Guest]

Has there been a solution yet? I converted a project into a team project - which worked in my admin account. Now I created a second standard-user on the same mac, because someone else has to work on the project. But when I open the premiere team projects, I get the messages "Unnknown error during loading. Please check you internet connection" and "Collaborators will appear offline because the presence service for "project name" is currently unavailable. We will continue to retry the connection in the background." When I go back to the other account I can open the project without warnings. I tried to trash all premiere preferences and disabled the macos firewall. What else can I try?

[Guest]

Even a brand new team project created from the second standard user has the same issues..

[Guest]

Found it. I think the user folder was corrupted. Deleted the user account on macos, created a brand new one.. now it works.. but media relinking failed.. so problems continue..

[ABS1971]

My team and I are experiencing the exact same issue. Any time I open the team project using my Creative Cloud account on any machine I get an "Unknown Error" notification in the cloud sync icon at the top of my project. When I sign out of my CC and another user signs in and works on the same project they have no "Unknown Error". I have had no issue editing, publishing, and updating while the "Unknown Error" persists, but I am worried about editing future projects while this error persists in what seems to be only my CC account. Has anything changed for you since you had this issue? Would love some guidance!

[Udo_Pawlik]

Which app (PPRO, AfterEffects), version and platform are you running?

In case you're on a recent release, refreshing the local project file might help as mentioned in my earlier post. 
Are you able to create and work in a new Team Project without seeing this error?

Regards,

Udo

[EmEdits]

This tip worked for me!