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Waiting for team project to synchronize

New Here ,
Aug 19, 2020 Aug 19, 2020

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Two days ago I got an error saying that auto saving had stopped and it was recommended that I close and restart. I then tried to share changes to team project and got nothing. Just a dialogue that says "waiting for team project to synchronize"

 

The blue arrows at the bottom left say "syncing local changes remotely"

 

I have tried creating a new project from latest version. That project opens but crashes.

 

I have reverted project to autosave from two days ago and that did work but I am still left with the same problem. Dialogue box says waiting for team project to synchronize. I have left it in that state overnight and it does not finish.

 

What can I do to resolve this? 

 

Thank You

 

Also, I tried creating a test team project and syncing that. It synced fine.

 

Hovering over the blue arrows tells me that latest sync was 8/15. Four days ago. Premiere did have episodes of "not responding" start at that time and it is doing so now as well. 

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LEGEND ,
Aug 19, 2020 Aug 19, 2020

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Have you checked your CC desktop app? How is that doing, and is that able to sync?

 

Neil

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New Here ,
Aug 19, 2020 Aug 19, 2020

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I think so. I see notifications in there. It did updates yesterday

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New Here ,
Aug 19, 2020 Aug 19, 2020

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I just accepted an after effects  team project in the cc desktop app. Made a small change to it and shared it. It shared fine. So this seems to be this PP project only

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New Here ,
Aug 19, 2020 Aug 19, 2020

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Also, I see that if I open the project and go to the last sequence I worked on and try to even move the croll bar PP crashes. It does not do this on other sequences

 

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New Here ,
Aug 19, 2020 Aug 19, 2020

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Just got this error

 

"Collaborators will appear offline because the presence service for ... is currently unavailable. We will continue to retry the connection in the background"

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New Here ,
Aug 19, 2020 Aug 19, 2020

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I'm wondering if this has something to do with warp stabilizer. It's when I scroll to the part on the sequence that I have it applied that the system crashes and I have seen people mention that this happens. I should have plenty of resources though so don't know why this would happen

 

 

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New Here ,
Aug 19, 2020 Aug 19, 2020

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ok I don't know what happened but it synced, then when sharing it asked me to resolve. I did and chose the option to make copies. It did share changes.

 

However that sequence still crashes PP

 

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