Issues with Team Project after 2020 Update
We updated several of our edit bays to 2020 this yesterday morning. The update itself went normal. After the update we attempted to edit several team-shared projects we have been working on over the past couple of months in 2019 with no issues.
This is where the trouble started.
Opening one of the shared projects we noticed that all bins and bin structure was missing. About 30 seconds later we were presented with an error dialog message of: “There was an error auto-saving the changes you’ve made in the last 10 minutes.” To exit out of the message we clicked the “ok” button. Once done, the message went away, kinda. The message kept popping back up. At this point the only way forward was to “force quit” Adobe Premiere. Exit or Save and Exit did not work.
Thinking this was an issue with this one edit bay we attempted the same process in another edit bay. Same result.
In addition to no bin structure I noticed that if clips were used in a sequence, those clips were in the root of the project. If the clip had not been used in a sequence, it was missing.
We attempted opening several of the team projects in 4 edit bays with the same result. This eliminated the possibly it as a single machine having an update issue.
The only way we could move forward and get back to editing was to use an older box still on 2019, migrate the project from teams to local. Once this was done, 2020 would open the project with all bin structure and files.
Needless to say, very disappointing. After several hours of waiting in the call cue, tweeting and chatting with support this issue is still unresolved. I’ve been a loyal Adobe customer and user since Photoshop 1 days and had never experienced the total lack of support I did yesterday.
That said, has anyone else updated to 2020 and successfully opened a team project?