Cannot open the team project

New Here ,
Aug 25, 2017

Copy link to clipboard

Copied

This is the first time we have used team project internally and I have just encountered this error. I have tried uninstalling and reinstalling After Effects, taking plugins out, restarting our Macs, Signing out of Adobe ID. Nothing works yet two people in the office can load the project up and I started the project in the first place. See below for screen shots.

Screen Shot 2017-08-25 at 12.12.17.png

After preparing team project for editing. The following error appears;

Screen Shot 2017-08-25 at 11.26.48.png

Any help would be appreciated.

Thanks,

TOPICS
Error or problem

Views

1.5K

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Sep 14, 2017

Copy link to clipboard

Copied

This is probably happening because some of the media cannot be located. We have identified a problem where this can happen due to a synchronization issue in the Team Projects software. This will be fixed in the next release of Team Projects. Unfortunately the current versions of Ae & Pr will not open the Team Project when this happens.

Here are the two simplest options to work around this problem:

  1. A collaborator that can still open the Team Project should save the Team Project as a Premiere project, then convert that saved Premiere Project back to a new Team Project. All collaborators should pick up their work on the new Team Project. (You can archive the Team Project that won’t open.)
  2. Or, you can create a new Team Project, and use the Media Browser to drag assets and sequences from the Team Project that you cannot open.

I hope this helps.

Christian

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Explorer ,
Oct 16, 2017

Copy link to clipboard

Copied

I`m having a similar issue but the funny thing is that I can open the same Team Project con my Laptop but not on my desktop. Same files (working with proxies). Could it be due to the drive where the media is found?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
May 09, 2018

Copy link to clipboard

Copied

Is there any other explanation for this issue besides fixing it with the hope that the other collaborators can open the team project file as well?

It's May of 2018 and the this exact problem still exists for me.

Thanks!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Aug 03, 2018

Copy link to clipboard

Copied

Having this issue in the past, what has been working for our studio is:

  1. Deleting the contents of Premiere's Media Cache folder
  2. Deleting the contents of Premiere's Scratch folder
  3. Deleting the contents of your computer's Temp folder (Windows shortcut: Open Run, type %temp%, click OK)
  4. Restart Computer

Between extensive editing sessions, we do this regularly and feel that it helps the program run more smoothly.

If you can, dedicating a separate drive for your Media Files, and another separate drive for your Media Cache and Scratch folders, may reduce the likeliness of errors when loading. Plus, it'll help you locate these files easier, and improves your machine's throughput.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more