• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Creative cloud files - comment synced files issue

New Here ,
Apr 15, 2020 Apr 15, 2020

Copy link to clipboard

Copied

Hi everyone, i hope you're all safe and healthy.

 

So here is my problem, i created a shared folder for me and my client in my creative cloud online assets 3 month ago so we can work together.
My client also have a Creative Cloud account and we found this workflow : 

 

>The client upload photos on the shared folder

>I edit the photos

>I upload the edit photos

>The client make comment on some photos

>i edit them again if needed

>i upload the new photos ...etc

 

Everything worked fine since last week.
Now, when me or my client add a new comment on a photo, this comment appears on EVERY photo.
Here is some snapshots to give you an exemple :

 

File 1 where the comment is madeFile 1 where the comment is made

 

 On the first one i add a comment with a pin.

 

File 2 where the comment from file 1 is duplicatedFile 2 where the comment from file 1 is duplicated

And the same comment appear on the next file.

 

Same problem when i upload new files. Every new comment i make now appears on every files, same for my client.


Seems like my Creative Cloud files library had a bug. Did someone already have this kind of issue ? Every help will be really appreciated. This comment section is very helpfull for team work.

name your layers!
TOPICS
Cloud sync , Error or problem

Views

358

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 20, 2020 Apr 20, 2020

Copy link to clipboard

Copied

LATEST

With which application are you editing the photos?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines