FREQUENT CRASH/FREEZE IN PREMIER PRO CC2017 TEAM PROJECTS 11.1.2 BUILD

New Here ,
Jul 14, 2017

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I have been working on a Team Project with a client for the last month. I have had reoccurring crashes/freezes while editing. There is no consistent pattern.

I can be working for hours with no crash, but then I will have numerous crashes in repetition.

Eg. Today I worked with no problem for 2 hours, then multiple crashes every few minutes.

I have rebooted, cleared cache, etc. punched the computer

There is no consistent pattern or rhyme or reason for the crashes.

When working on a local project everything works great...but in Team Projects it falls apart.

Any thoughts?

Here is my computer info...

Screen Shot 2017-07-14 at 6.44.29 PM.png

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Most Valuable Participant ,
Jul 14, 2017

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Since you are working with Beta software, you need to use the reporting process

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform for feature requests or bug reports

-or Feedback forum https://forums.adobe.com/community/creative_cloud/desktop-app/content

Premiere Pro Team links https://forums.adobe.com/thread/2234035

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Adobe Employee ,
Jul 17, 2017

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Hi, sorry to hear about your problems. Please could you share your log files from the following location so that we can dig deeper into the issue?

Log file locations are:

MAC:

  1. /Users/<user_name>/Library/Preferences/Adobe/Premiere Pro/11.0/logs/
  2. /Users/<user_name>/Library/Preferences/Adobe/Team Projects Local Hub/1.0/logs/

Thanks,

Paul

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