Team Project - Moving Media & Relinking

New Here ,
Jan 23, 2017

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After moving some media around on the hard drive all of my media is located on for a Team Project, I expected Premiere to find my missing media when I relink via the "Edit > Team Project > Media Management" window. Under the "Offline: Missing Media Mapping" dropdown menu, I clicked edit media mappings, and moved the mapping to the correct location on the drive, but none of my media is reconnecting!

This is a HUGE flaw in this system. For some reason it works great, until I move media AFTER it's been mapped.

Am I doing something wrong?

There's a lot of very important edits I'm missing now cause of this problem and need a solution ASAP!

Thanks.

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Explorer ,
Jan 23, 2017

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Hi,

Try using the New mapping to navigate to the media "new" location.

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Community Beginner ,
Jan 23, 2017

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Just curious if that worked for you? So far, I'm not a fan of team projects...

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Adobe Employee ,
Mar 07, 2017

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Can you share some information about why you are not a fan of Team Projects.

We are still in Beta and are working very hard to make the service solid for our customers. Understanding what you don't like will help us improve the service for everyone.

Thanks,

Paul

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Explorer ,
Mar 08, 2017

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Hi Paul,

Thanks for asking.

Not a fan of having to be a Teams or Enterprise subscriber.

We have a Team subscription for 5 seats in house and our freelancers have

individual CC accounts.

If we want to work with them we have to pay for another license.

I understand that may somehow make it easier while in beta, but suggest

some other way to control credentials when rolled out.

It feels a bit like double dipping on Adobe's behalf.

Other than that there are just a few of bugs I have posted that need

exterminating.

Thanks again,

Andrew

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Adobe Employee ,
Mar 08, 2017

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Thanks Andrew for sharing your feedback on Team Projects.

Paul

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Community Beginner ,
Oct 06, 2017

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I LOVE the phrase it seems like abobe is DOUBLE DIPPING!!! So funny and so TRUE! My team all have their own accounts for CC and I dont mind paying a small fee to have them on my team - but to have to pay for their PPro license all over again seems exactly like double dipping because it IS double dipping.  I have a great screenshot of a convo with adobe chat:

ME: It seems like I am paying twice for the use of premiere  - once for team projects and once for my use of all the apps.  so there should be a team use fee of $5 or something - but as it is I am paying for PPro twice, right?

Adobe Guy on chat: (no answer at first)

ME: So i am basically paying for PPro twice right?!

Adobe guy: Yes, that's right.

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Adobe Employee ,
Jan 24, 2017

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Hi,

I clicked edit media mappings, and moved the mapping to the correct location on the drive, but none of my media is reconnecting!

I am not sure what you mean when you make this statement. There are no options to move media mappings in "Edit Media mappings" dialog.

I have tried to explain the media management in some details. Please refer the following post and let me know if that solves your issue.

Media Management in Team Projects

Thanks,

Ramesh.

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New Here ,
Aug 15, 2017

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The new Media Mapping button doesn't seem to do anything when I choose a folder and click choose. Am I doing something wrong?

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Adobe Employee ,
Mar 08, 2017

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Nate, did the FAQ below help you understand how to fix your problem?

FAQ: How do I perform Media Management in Team Projects?

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Community Beginner ,
Aug 21, 2017

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This is still not answered and the only way I have figured out how to get my media back online is one at a time. This is complete crap for over 1000 clips. The team project is a waste of money from my experience so far and Adobe customer service doesnt even know how to fix issues. I have had to chat with three service reps and none of them have solved my problems.

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Adobe Employee ,
Aug 21, 2017

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What is still not answered?? I don't see a question in this thread from you?

Please can you explain more?

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Community Beginner ,
Aug 21, 2017

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look at the top of the freaking page. Your canned responses are useless.

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Community Beginner ,
Aug 21, 2017

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The bug has not been solved, that a better response.

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Adobe Employee ,
Aug 21, 2017

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Can you share a screenshot of your Media Management dialog so I can help you?

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Community Beginner ,
Aug 21, 2017

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Media mapping top left, timeline bottom left. All the video folders(most are not linked or linking unless I do it one at a time) right. Remapping media has not helped, an Adobe rep said to do it one at a time(for over 1000 items, yeah thanks for nothing). Friday project opened up fine. Hasn't been open since Friday until today. All of a sudden everything isn't linking. Nothing has been moved, no new drives have been added, no changes at all.

Screen Shot 2017-08-21 at 2.14.54 PM.png

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Adobe Employee ,
Aug 21, 2017

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Thanks!

Can you also send me a screenshot of the Edit Media Mappings dialog.

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Community Beginner ,
Aug 21, 2017

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Screen Shot 2017-08-21 at 4.06.11 PM.png

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Community Beginner ,
Aug 22, 2017

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I just got off the phone with an Adobe engineer and he helped me understand the media mapping window more.

When making a new media mapping a folder has to be selected in the left pane before the mapping will take effect. I was trying to just add a new media mapping without selecting a folder to map first.

once I was shown this it found most of my missing files. Any questions for me about it please let me know I can send screen shots.

Thank you Soenke, you helped save a lot of time.

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New Here ,
Mar 18, 2018

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Still no resolution to this??? It's been 7 months since staff responded and an update to premiere has happened in that time. What is going on here. I'm sitting in a team project with over 1200 clips all of which won't link without manually clicking on the clip. It will search a folder and skim right over the clips when searching and drive mapping doesn't do anything.

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Community Beginner ,
Jun 20, 2019

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TopherWallace  wrote

Still no resolution to this??? It's been 7 months since staff responded and an update to premiere has happened in that time. What is going on here. I'm sitting in a team project with over 1200 clips all of which won't link without manually clicking on the clip. It will search a folder and skim right over the clips when searching and drive mapping doesn't do anything.

I just got off the phone with an Adobe engineer and he helped me understand the media mapping window more.

When making a new media mapping a folder has to be selected in the left pane before the mapping will take effect. I was trying to just add a new media mapping without selecting a folder to map first.

once I was shown this it found most of my missing files. Any questions for me about it please let me know I can send screen shots.

Thank you Soenke, you helped save a lot of time.

----------------------------

I deleted my files from my creative cloud folder and thought I had already pointed Premiere to my new dropbox folder on another drive.  My entire project turned red.  Couldn't figure out how to get the media to relink, until I read the above comment.  It does work.  Go into Edit > Team Project > Media Management.  In the new window select the files that have been moved into the "Missing" section, after selecting the old or missing folder, select New Media Mapping and then select your new folder.  My project is currently rebuilding

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New Here ,
Sep 12, 2019

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It's quite simple to re-link, but Team Projects deals w/ mapping in a very interesting way.

 

Literally highlight the "offline" media, right-click, and select "Make Offline."

Then highlight the media again, right-click, and select "Link Media."

 

When media is moved premiere doesn't truly recognize the media as being offline. You must force the media offline of a software level, and then follow the typical relinking process. Team Projects is a very powerful tool... but it has its flaws. I prefer Avid Media Composer's Interplay system. It's clutch.

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Community Beginner ,
Mar 04, 2020

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Thank you!

 

I seem to have the same problem in After Effects, "missing media" does not appear as missing in the media manager after relaunchig the team project. However, in AE I do not have the same functionality as premiere to manually "make offline" to trigger this work around.

 

If it helps, this appears to happen only when new footage or files are imported by another user. I can search for and remap it in the "found footage" section of the media management  section but this would be a PAIN. Best solution is to actually reimport the exact same footage and replace in the comp in the instance where it shows as missing. Their are only two users on this project atm, but if this were a larger team... it would be a NIGHTMARE. We are both on pc, both mapped to the same server where our footage lives in exactly the same way.

 

What is the workaround? Is there a fix for this? This is a test case for the team projects workflow, and I don't want to have our company bail on this just bc of this thing that really feels like a bug. It's been around since 2017 right? Shouldn't these basic functionality bugs be smooshed by now?

 

Any help in this would be greatly appreciated. 

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Adobe Employee ,
Mar 05, 2020

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Hi,
It would help to know what version of AfterEffects are you using and to see a screenshot of the issue you're describing. But generally, if both machines are mapped to same server the exact same way, then there should be no need to create a local media mapping and the footage should just be online for both collaborators. Do you maybe have 'old' media mappings on your machine that may point to a wrong location?

-Udo


 

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Community Beginner ,
Mar 06, 2020

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Hi Udo,

 

We are running AE version 16.1.2 build 55. We are now not adding a whole lot of new footage at this point in the project, so this error does not occur as often. I do have one example to share with you:

 

I will recieve no error prompt when I open the team project, however some media will appear as offline, with no path like so:

 

Nopath.png

Then, when I open the team project media managment, there is no missing media to relink with a new path:

 

NoMissingMediatoLocate.png

 

This only occurs when a user1 adds new footage to the project, and user2 accepts changes to the project made by user1. In this case, the only solution we have come up with is for user2 to import the exact same footage that user1 did and replace it in the comp. As no path is saved for the footage addition made by user1, this usually means user2 has to actually ask user1 where they got the footage. After this, changes can be excepted between users with no missing footage, or expected missing footage that shows up as missing in the media management window and can easily be relinked. I do not know if a third or fourth user needs to also manually import new footage in this way each time new footage is added.

 

Hopefully that makes sense and you can usderstand why not having this basic functionality is so frustrating. It's not only that the team project has a hard time with finding footage when users are working and adding to it, but the fact that in this case it does not trigger expected missing footage functions to be available to easily correct it is extra painful. Really two issues combined. Please help.

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