Team Projects Invite Won't Work

Community Beginner ,
Feb 14, 2021

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I live in Victoria so as a student, I am pretty sure that the Victorian Government provides Adobe Enterprise Access to all High School students in the state. My friend and I were both logged into Premiere Pro and tried sending an invitation to each other to work on a Team Project. Whenever we open the Team Project tab, it says 'Title, Description and then Collaborators'. I edit the collaborators' tab and type in his Adobe School Email, it works but after I click 'Close' to save it, it loads for a few minutes and then says 'Failed to send invitation to <username>'. I have searched through the forums and done the only apparent solution to this which is to delete one of the files but it makes no difference. I have also contacted my school's IT administrator but we are still getting back to each other. Is there any way to fix this via my client or do I have to ask the administrator? If it is possible, how do I fix this?

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Adobe Community Professional ,
Feb 14, 2021

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First, you both need to have collaboration turned on in your own Preferences in Premiere. That's something that many people trying this for the first time miss seeing.

 

Then you send an invite to the other party, it should go through if that is the address that their Adobe CC membership is linked through.

 

Neil

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Kash321 AUTHOR
Community Beginner ,
Feb 14, 2021

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Thanks for the help but both of us have our collaboration settings enabled. We tried sending an invitation again but it still doesn't seem to work. 

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Adobe Employee ,
Feb 16, 2021

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Hi,
Does the issue still persist (I just want to make sure it wasn't due to a temporary server outage)?
Can you create a new Team Project and invite myself (upawlik@adobe.com) to it?

Best,
Udo

Udo Pawlik  |  Sr Software Product Quality Specialist |  Adobe |  upawlik@adobe.com



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Kash321 AUTHOR
Community Beginner ,
Feb 18, 2021

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Hello,

Thanks for the reply but sorry for the delay. Yes, the issue still persists. I tried sending you e-mail an invite but it says 'Failed to send invitation to upawlik@adobe.com'. It seems that it isn't a temporary shortage. I also checked if I could receive invites, and it seems to me that I can't. How do I fix this? 
Thanks,
Kash

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Adobe Employee ,
Feb 18, 2021

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I just sent you a DM with some debugging instructions.

-Udo

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Most Valuable Participant ,
Feb 14, 2021

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