Team Projects Media Offline

New Here ,
Nov 07, 2017

Copy link to clipboard

Copied

My team has been using team projects for a couple months now with no problems. Once we switched to cc18, we've been having issues with our media going offline. Footage will go offline seemingly at random and there will be no way to relink it other than replacing it (to which it eventually goes offline again). The weird thing is it only seems to happen on some machines (it will appear online for some, offline for others when we all have the same filepaths). We have tried using the media management panel to solve it but it lists it as unusable media. Our team works off of servers, some run windows 7, some run 10.

Anyone have any solutions or is there more information you need from me?

Views

639

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Nov 07, 2017

Copy link to clipboard

Copied

What kind of servers are they? Are the volumes mounted on each collaborators machine?? Is the location the same for each user? When the media is offline can you confirm the server can still be reached from the users machine??

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Nov 07, 2017

Copy link to clipboard

Copied

The servers are 2012 servers and we use editshare to connect/mount (sorry, not sure the specifics beyond that).The volumes are mounted on each collaborators machine with identical drive letters.

When footage goes offline, it can still be reached via explorer. Furthermore, if one clip is offline from a certain folder, there is still footage from that same folder that is online

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Nov 07, 2017

Copy link to clipboard

Copied

What is the type of media that is going offline?? Is it always the same??

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Nov 07, 2017

Copy link to clipboard

Copied

Always video, generally .mxf or .mts files.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
h00lzf00lz AUTHOR LATEST
New Here ,
Nov 09, 2017

Copy link to clipboard

Copied

Updated machines to windows 10, same problem is occuring

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more