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Adobe Lightroom / Photoshop Removal from Laptop causing a desktop computer to be reset.

Community Beginner ,
Jan 15, 2024 Jan 15, 2024

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Recently (January 12 2024) I recieved a new laptop computer to replace an older laptop.  I initialized the new laptop and loaded my photoshop subscription products.  At the same time I removed the same products from my older laptop and I used the Creative Cloud because there was no other way to remove these products.  Uninstall did not work.  

 

All seemed Ok until I looked at my Desktop computer.  The Desktop computer is were I do most of my work.  The Deskop computer was completly reset to as new.  Every program needed to be reinitialized.  Also, my extensive Lightroom calalogues were removed from the desktop (it took a full day to recreate a new catalgue).  

 

I am wondering if this is a unique experince.  It is quite disconcerting to find that my desktop was reinitialized somehow.  (in fact the password to open the computer was removed as well)

 

Windows security was running on the Desktop.

 

Thoughts?

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Community Expert ,
Jan 15, 2024 Jan 15, 2024

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Well, Adobe software didn't do that.

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Community Expert ,
Jan 15, 2024 Jan 15, 2024

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Lounge forum.

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Community Expert ,
Jan 15, 2024 Jan 15, 2024

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It seems like a bad Windows update or a hardware failure may have done that.

Check Event Viewer.

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Community Expert ,
Jan 16, 2024 Jan 16, 2024

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You can legally install Adobe products on up two devices concurrently.

If you need to add a third device, you'll need to deactivate the other ones first.

 

Creative Cloud subscribers can do this from their online account.

https://account.adobe.com/plans

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jan 17, 2024 Jan 17, 2024

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Thank you for taking the time to respond.  I am aware of the Adobe policy.  This issue however is about the complete software reset (all the  computer software) on a separtate (to the laptop) desktop computer.  This included quite significantly the deletion of multiple Lightroom LRCAT files that you would think would not be affected.  Note, the Adobe product software was not removed but rather reinitialized as in a new install.

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Community Expert ,
Jan 17, 2024 Jan 17, 2024

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Adobe software does NOT remove files.

 

I assure you that what happens on one device won't effect files on the hard drive of another, unless you're part of some highly exotic, quantum entanglement experiment.  BTW 'spooky science' is 99.99999% improbable outside a particle lab.

 

Occam's razor says the simplest answer is usually the correct one.  Most likely, your desktop computer is sick and needs a thorough diagnostic. The desktop would have failed or reset regardless.  Installing software on the laptop was unrelated.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jan 17, 2024 Jan 17, 2024

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Thanks again Nancy.   I am glad that you are so sure of yourself.  And using terms like Occam's Razor - impressive.  I didn't even know that there were two competing solitions and that one was simpler than the other.   There seemed to be so much more going on and so little data gathering.

 

Also, we seemed to have jumped from "usually" to "would have failed or reset regardless" with very little additional data.  Even some of the basic information that I provide in my oringial post seems to have been missed in your analysis.  (I refer back to my original post where I noted that there were two laptops involved) 

 

Having recieved this input from a community expert and moderator I doubt that this forum will help me to understand the issue.  I sorry to have lost respect for Adobe as a result.

 

 

 

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Community Expert ,
Jan 17, 2024 Jan 17, 2024

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😱  This is a user-to-user community.  Not Adobe product support. 

Fellow product users can't help you with a computer problem.

 

Goodbye & good luck.

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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