Difficulty using Adobe Support to contact a person!

[alif80038161]

I am trying to contact someone - an actual person who works at Adobe - either through online chat or by phone (in Canada). How do I find that information? The recent changes to the site have turned it into a maze....

[TriciaLawrence]

Hi there, please let me know what your issue is concerning and I can direct you to the right area.

[aura_ever_art]

my type keeps disappearing when i change the size

[TriciaLawrence]

Hi there, can you let me know what Adobe product you are using so I can direct you to the right person?

[TriciaLawrence]

You can tweet Adobe Customer Care at @AdobeCare

[jocelynj97485795]

I'd like to know how to cancel my subscription!

[Mandhir Bhatia]

PM me your details & I will get the same checked.

Thanks

Mandhir

[marybethb8936903]

It shows up randomly. I think there is some algorithm that decides that you've tried to fix it enough on your own and then shows you the way to contact them. Once I went to Twitter, it was easy peasy to contact them. Also, once I finally did get a hold of someone, it went super fast and they were amazingly helpful. I honestly couldn't have fixed it on my own.

[aura_ever_art]

how did you contact them

[TriciaLawrence]

Hi there, has your question been answered yet?  If not, please private message me with more details and I will get someone to help you.

[jocelynj97485795]

Am all good. Thanks!

Jocelyn

On 1 December 2015 at 16:31, TriciaLawrence <forums_noreply@adobe.com>