freezing on purple screen

[hollyl18639377]

when opening program, either freezes on purple screen or after choosing organizer or video creator.  What do I need to do to correct.  It said when I installed, something about "cache" didn't install right or something like that

[Barb Binder]

Hi Holly. You posted your question in the non-technical Lounge forum, which is where you can connect with your peers for conversations that don't directly relate to product help and support.

Let us know what application you are asking about (for example, Photoshop, Premiere, Captivate), and we’ll move your question to the appropriate forum so that you can get the answer you are looking for.

~Barb

P.S. For a list of all available product forums, see https://forums.adobe.com/welcome/