How do I contact upper management regarding poor customer service?

[mdoughty@d3aso]

I need to ensure a chat transcript and the associated poor customer service is brought to the attention of management and quality control.  When a attempt to navigate through help options I wind up back in chat.  Does anyone know an email address for customer service?  Thanks.

[Sheena Kaul]

Hi,

I apologize for the bad experience that you had with the customer support.

We will help you pass on the feedback to the correct team.

Please let us know your issue/case number.

Regards,

Sheena

[Guest]

From a long time loyal customer opting to longer support Adobe Systems Incorporated or any of its products

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From a long time loyal customer

Last purchased Adobe Acrobat X Pro product

You no longer support Adobe Acrobat X Pro

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I will no longer support you or any of your products

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I am currently researching the many alternatives to all your products and will install ASAP

A customer you have lost for life