Hello, I wanted to share whats been happening with Adobe's decision last year to only allow PearsonVue to administer Adobe cert exams.
First, many PearsonVue employees (I assume) havent been informed and continue to send customers to Certiport. Ive been on the phone with an exasperated Certiport support 3 times now, having them explain that they keep sending customers their way when there's nothing they can do.
This is serious because customers can't easily resolve issues regarding their tests. Once I was even told to contact Adobe...who has nothing to do with the tests.
The second issue is these tests are badly done. I am, no joke, $1000 in trying to get certifications. I need them to teach/tutor. The Illustrator test has failed 3 times, the Photoshop 3 times. InDesign did fine the first time. The technical issues are not on my end. I finally uninstalled CC just to be sure. Firewall permissions are granted. The last Illustrator exam had a message pop up citing an issue with what looked like the VM's version of Illustrator.
I do not know why Adobe decided to give exclusive rights to PearsonVue, but as the Certiport support said today "they're not doing their job."
The testing center here doesnt do anything Adobe.
Please go back to Certiport and allow competition in the market for this again.
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