The Decline of Wacom

[larry45]

I'm a long time loyal user of Wacom tables, has anyone else noticed the horrid decline of the both the software and support?

I had the most harrowing computer glitch in 30 years and had to call Apple computer 4 times 2 hours each before we figured out it was the Wacom Tablet.

Their support which used to be spot on , I think is now based in Phillipplines.  You can email, but then some lady will do a back and forth for several weeks wanting this video, and that video and endless.   Maybe i'm the only one who notices.

[ExUSA]

They just updated their drivers for Tahoe and of course the tablet model I have at work and at home is no longer supported. Ugh. They still work but there is a memory leak and who knows if a future OS update will break the old driver. Already having to go a version back because the one that was current doesn't work at all.

[larry45]

The issue is customer the horrid customer support, which is all offshore now. The tablet actually working, but an overlay glitch causing option key to stay stuck and took 5 Apple senior techs to figure out it was Wacom culprit, and their horrid email support.. pathetic company.

[ExUSA]

I haven't dealt with their support, I just want them to keep updating their drivers instead of abandoning perfectly good hardware.

[kentdesign]

UGH - I had noticed it starting about a year ago, my tablets would not work consistently all of a sudden. It was not Tahoe, or any operating system. It WAS the tablet. I finally switched to Xenselabs. So far so good....! Just disappointing when something you depend on stops being the way it was!!!

[larry45]

Thanks Kent, NY times also mentions Huion tablets.  I'll look at Xenlabs. Yes Wacom is now a disaster, horrid offshore support.   Just to find culprit took  4 seperate 90 minutes calls and case with Apple.

[Nancy OShea]

I had a Wacom ages & ages ago. Wasn't impressed with it then & never wanted a 2nd one. 

[ExUSA]

I've owned probably 6-8 of them since around 1995 or so and always had good results, but definitely things have fallen off.