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Why do these forums have both "Like" and "Helpful" buttons?

Community Expert ,
Sep 02, 2016 Sep 02, 2016

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As the title says. These are primarily support forums, so overwhelmingly any time I like a post, it's because I found it to be helpful. But I assume Adobe had Very Good Reasons for implementing these two seemingly-redundant buttons, so whenever it does occur to me to use them, I worry that I'm using them wrong. Since I dislike both worrying and doing things wrong, as a result I pretty much never use either of them.

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Community Expert ,
Sep 02, 2016 Sep 02, 2016

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I would guess that it's to mimic social media websites.

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Community Expert ,
Sep 02, 2016 Sep 02, 2016

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I know the "Helpful" button actually adds to someone's score on the forums.

Did that help? If you think I'm helpful, you can click that little button!

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Community Expert ,
Sep 02, 2016 Sep 02, 2016

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Since Adobe rents the forum software from Jive, I would guess this question is really for the Jive programmers... who sometime seems to be trying to emulate Facebook

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Community Expert ,
Sep 02, 2016 Sep 02, 2016

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I can LIKE a response for a lot of reasons.  Maybe it was funny.  Or perhaps it said something the OP had not asked about.   But is it HELPFUL?  I don't know.  You be the judge of that.

Correct Answers are usually awarded by the OP.  Or sometimes a moderator will mark a Correct Answer even if it's not THE Correct Answer.  That's where HELPFUL can be well... er... helpful.

Nancy O.

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Sep 02, 2016 Sep 02, 2016

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Nancy, I liked your response, and also found it helpful. Took the words out of my mouth.

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