Accoutability for customer support

New Here ,
Dec 05, 2016

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I am reaching out to the community for you opinion. I have been in an ongoing spat with Adobe and Adobe care regarding a very poor experience with customer service trying to get an importing issue fixed. After multiple chats, emails, tweets, and almost 2 weeks of empty promises I finally called them out in the forums. The post below is just one example. Keep in mind, in 2 weeks I cannot get support for their product that I paid good money for, within 2 days of posting on the forums they have gone through and deleted every post I have made with a silly reason. My post below was deleted for "swearing". If I could have gotten a support response this timely I wouldn't have an issue to address. Am I wrong here???

Photoshop Family

This reply has been removed by Photoshop Family:

Elements is still a total rip off and customer service is a JOKE. Spent 2 hours today with no resolution. Only Adobe would make a product that will not allow you to import images


Replies can be removed by community moderators if they contain inappropriate content or private information.

Jeffrey Tranberry, a moderator for Photoshop Family, gave this reason for the change:

Swearing

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1 Correct Answer

Adobe Community Professional , Dec 05, 2016
Chuck Uebele Adobe Community Professional , Dec 05, 2016
Yes, it's easy to get frustrated with trying to get help.

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Adobe Community Professional ,
Dec 05, 2016

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If that's really all that was there, the mod jumped the gun. Obviously, there's no swearing in that post.

This thread is missing any context though.

For example, your reply would make sense in the context of a "customer service issue" thread, but not "how do I change this with Elements" thread. If you were adding it to multiple threads across the Photoshop forums, I'd likely give you the old heave-ho for Spamming (right next to Swearing in the drop-down).

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New Here ,
Dec 05, 2016

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Thank you for the feedback. I did add that out of frustration that I have clearly communicated on many occasions. It feels like there is ample time to quell dissent and censor an opposing opinion. It would have been nice to see that effort in issue resolution. Thank you both for your reply.

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Adobe Community Professional ,
Dec 05, 2016

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I agree with Jon. More info is really needed so they can address your issue. Jeff is a pretty level headed guy, so I'm surprised he deleted it. As a moderator for this forum, I've been told not to delete post that criticize Adobe, but do for ones that swear, attack other forum members, etc. Adobe doesn't want to censor opinion, just keep the forums from turning into a battle ground.

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Adobe Community Professional ,
Dec 05, 2016

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Yes, it's easy to get frustrated with trying to get help.

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