I am reaching out to the community for you opinion. I have been in an ongoing spat with Adobe and Adobe care regarding a very poor experience with customer service trying to get an importing issue fixed. After multiple chats, emails, tweets, and almost 2 weeks of empty promises I finally called them out in the forums. The post below is just one example. Keep in mind, in 2 weeks I cannot get support for their product that I paid good money for, within 2 days of posting on the forums they have gone through and deleted every post I have made with a silly reason. My post below was deleted for "swearing". If I could have gotten a support response this timely I wouldn't have an issue to address. Am I wrong here???
If that's really all that was there, the mod jumped the gun. Obviously, there's no swearing in that post.
This thread is missing any context though.
For example, your reply would make sense in the context of a "customer service issue" thread, but not "how do I change this with Elements" thread. If you were adding it to multiple threads across the Photoshop forums, I'd likely give you the old heave-ho for Spamming (right next to Swearing in the drop-down).
Thank you for the feedback. I did add that out of frustration that I have clearly communicated on many occasions. It feels like there is ample time to quell dissent and censor an opposing opinion. It would have been nice to see that effort in issue resolution. Thank you both for your reply.
I agree with Jon. More info is really needed so they can address your issue. Jeff is a pretty level headed guy, so I'm surprised he deleted it. As a moderator for this forum, I've been told not to delete post that criticize Adobe, but do for ones that swear, attack other forum members, etc. Adobe doesn't want to censor opinion, just keep the forums from turning into a battle ground.
Yes, it's easy to get frustrated with trying to get help.