Difficulty using Adobe Support to contact a person!

New Here ,
Oct 16, 2015

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I am trying to contact someone - an actual person who works at Adobe - either through online chat or by phone (in Canada). How do I find that information? The recent changes to the site have turned it into a maze....

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Oct 16, 2015

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Hi there, please let me know what your issue is concerning and I can direct you to the right area.

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New Here ,
Nov 19, 2015

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my type keeps disappearing when i change the size

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Nov 19, 2015

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Hi there, can you let me know what Adobe product you are using so I can direct you to the right person?

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Nov 20, 2015

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You can tweet Adobe Customer Care at @AdobeCare

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New Here ,
Nov 26, 2015

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I'd like to know how to cancel my subscription!

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Adobe Employee ,
Nov 27, 2015

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PM me your details & I will get the same checked.

Thanks

Mandhir

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Community Beginner ,
Oct 16, 2015

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It shows up randomly. I think there is some algorithm that decides that you've tried to fix it enough on your own and then shows you the way to contact them. Once I went to Twitter, it was easy peasy to contact them. Also, once I finally did get a hold of someone, it went super fast and they were amazingly helpful. I honestly couldn't have fixed it on my own.

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New Here ,
Nov 19, 2015

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how did you contact them

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Dec 01, 2015

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Hi there, has your question been answered yet?  If not, please private message me with more details and I will get someone to help you.

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New Here ,
Dec 01, 2015

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Am all good. Thanks!

Jocelyn

On 1 December 2015 at 16:31, TriciaLawrence <forums_noreply@adobe.com>

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