How can I access live chat support? I have a suspicious transaction that I need help with.

New Here ,
Mar 23, 2017 Mar 23, 2017

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I am not a techie guru - I inherited these duties when I started here a few months ago.  So I basically do what I have been told by the person before me.  We now have a very suspicious transaction that came through ecommerce, and I would like to have someone help me figure it out.  But for the life of me I can't figure out how to actually contact anyone in support.  Can someone please help?????

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LEGEND ,
Mar 23, 2017 Mar 23, 2017

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Your best bet for account related issues is actually through Twitter to @AdobeCare. It is always monitored for account related issues.

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New Here ,
Mar 23, 2017 Mar 23, 2017

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Is there another option?  We don't actually use Twitter.  I know, I know.  We are old school. 

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Most Valuable Participant ,
Mar 23, 2017 Mar 23, 2017

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Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

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