How do I contact upper management regarding poor customer service?

New Here ,
Feb 23, 2016 Feb 23, 2016

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I need to ensure a chat transcript and the associated poor customer service is brought to the attention of management and quality control.  When a attempt to navigate through help options I wind up back in chat.  Does anyone know an email address for customer service?  Thanks.

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Adobe Employee ,
Feb 24, 2016 Feb 24, 2016

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Hi,

I apologize for the bad experience that you had with the customer support.

We will help you pass on the feedback to the correct team.

Please let us know your issue/case number.

Regards,

Sheena

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Guest
Feb 24, 2016 Feb 24, 2016

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