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How do I contact upper management regarding poor customer service?

New Here ,
Feb 23, 2016 Feb 23, 2016

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I need to ensure a chat transcript and the associated poor customer service is brought to the attention of management and quality control.  When a attempt to navigate through help options I wind up back in chat.  Does anyone know an email address for customer service?  Thanks.

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Adobe Employee ,
Feb 24, 2016 Feb 24, 2016

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Hi,

I apologize for the bad experience that you had with the customer support.

We will help you pass on the feedback to the correct team.

Please let us know your issue/case number.

Regards,

Sheena

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Guest
Feb 24, 2016 Feb 24, 2016

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LATEST

From a long time loyal customer opting to longer support Adobe Systems Incorporated or any of its products

Say no to Adobe Systems Incorporated proiducts

Please every loyal customer let Adobe know they should rethink marketing plan

From a long time loyal customer

Last purchased Adobe Acrobat X Pro product

You no longer support Adobe Acrobat X Pro

I do not a monthly fee for any product

Do you think you should qualify as a utility company

I will no longer support you or any of your products

Your product has become too proprietary

Congratulations you have priced yourself out of my price range

I am currently researching the many alternatives to all your products and will install ASAP

A customer you have lost for life

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