NO BLACK FRIDAY 2019 FOR OLD CUSTOMERS? WHAT A JOKE

Community Beginner ,
Nov 25, 2019 Nov 25, 2019

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Today I discovered the Black Friday offer for NEW customers only!!

I talked with the support team to get same deal and the said its only for NEW customers...

HELLO??? I'm and OLD customer!! I should get better deals than the new customers... 

 

I hate these kind of things and I directly cancelled my suscription to Adobe (even having a cancellation fee of 211 euros). 

 

All people feeling like me should do same. 

 

 

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CC FAQ, Collaboration, Creative Cloud, New user

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correct answers 1 Correct Answer

Adobe Community Professional , Nov 27, 2019 Nov 27, 2019
Good evening. Certainly Adobe offers various offers to attract new customers. But think carefully. Many of the offers are only for one year. From the second year, it will be the same regular price as us.

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Adobe Community Professional ,
Nov 25, 2019 Nov 25, 2019

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Since this is not a request for help, I've moved this to the Lounge forum.

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Adobe Community Professional ,
Nov 27, 2019 Nov 27, 2019

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Good evening.
Certainly Adobe offers various offers to attract new customers.
But think carefully. Many of the offers are only for one year. From the second year, it will be the same regular price as us.


TkfY(ACP),JAPAN

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New Here ,
Nov 28, 2019 Nov 28, 2019

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Yes "Certainly Adobe offers various offers to attract new customewrs". What about offering various "rewards" to your loyal customers? Adobe be creative!

P.S. I would love to see discount plans for 'senior citizens' 'military veterans' 'the disabled community' and others.

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LEGEND ,
Nov 28, 2019 Nov 28, 2019

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Ok, the business case for introductory offers is clear (brings in new customers, who will pay the normal price in a year).

Can you make a business case for Adobe to give up revenue from existing customers? How will this increase revenue overall (e.g. will it encourage people who might have given up, to stay? How many?)

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