Slow customer support from adobe

Community Beginner ,
Mar 14, 2018

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Hi everyone, Can you answer the question" How do i get ADOBE support to answer a question i have with regard to a double withdrawal ADOBE made on my account." I have tried patiently waiting in the support chat room online and have had numerous, please be patient as all our customer support people are busy. That went on for an hour before i decided to start a chat and see if anyone else has recieved sub standard customer support from ADOBE? Please feel free to add your stories..

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1 Correct Answer

Adobe Employee , Mar 15, 2018
Rajashree Bhattacharya Adobe Employee , Mar 15, 2018
Hi Michael,I will escalate this to the concerned team & update you as soon as they respond. It might take some time, please excuse the delay. ThanksRajashree

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Adobe Employee ,
Mar 15, 2018

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Hi Michael,

I will escalate this to the concerned team & update you as soon as they respond. It might take some time, please excuse the delay.

Thanks

Rajashree

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gremic77 AUTHOR
Community Beginner ,
Mar 16, 2018

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Hello Rajashree,

I spoke with Miss Chenni khan ( sorry if thats not the correct spelling ) from ADOBE support yesterday afternoon. I had to ring through on the 1800 number, but after getting through, Miss Khan was very friendly and very prompt in attending to my concerns.

The first one being ADOBE having made a double debt on my account for the same purchase. Miss Khan has seen to the refund being processed, although this may take up to 7 days unfortunately (not through yet at time of writing this).

The second concern was the waiting around online to speak with somebody. "Technical issues" was the reason given for not receiving any reply to my initiated chat.

These things happen, in the end, i'm happy with the resolution that seems to have occurred.

I thank you as well for replying to the post I have made here in the lounge.

regards,

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Community Beginner ,
Jan 29, 2019

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I think 'technical issues' is the excuse provided but the real reason is lack of staffing. The chat customer service is VERY slow and most replies are pre-written scripted responses so the actual response time is even longer. For such a well-known brand it is surprising that Adobe is willing to provide such cut-price service.

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