sony ereader unable to access content due to DRM problem

New Here ,
Jan 16, 2016

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Hi guys, I have a sony ereader and i am unable to access my content. I get an error reading saying I do not have DRM authorisation. I have tried setiing up an account but it doesnt work. Any ideas?

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Adobe Employee ,
Jan 17, 2016

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Hi,

Please specify the Adobe application you are using.

Regards,

Sheena

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New Here ,
Jan 22, 2016

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Hi Sheena apologies for not getting back sooner I was interstate.

The Adobe application is ADOBE DRM and I am using the Australian site. I think the problem started when I changed email from n.allan@bigpond.net.au<mailto:n.allan@bigpond.net.au> to nick@allanfamily.com<mailto:nick@allanfamily.com>.

Now regardless of which email I use my ereader will not allow me to red my content which I originally bought from the Sony ereader store. I can see the book titles but when I try to open a book I get the error message saying protected by digital rights management

Grateful if you can suggest a way to re-authorise my content

Regards

Nick Allan

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LEGEND ,
Jan 22, 2016

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Wouldn't that be something you would have to contact the Sony eReader Store for? Adobe really doesn't have anything to do with that.

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New Here ,
Jan 23, 2016

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Hi Brad the Sony ereader store was shut down by Sony and everything transferred to KOBO. There does not seem to be a way to cancel the DRM that the content on my ereader uses

Regards

Nick

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LEGEND ,
Jan 23, 2016

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The DRM is set up by the distributor of the publication. I honestly don't see a way that Adobe can help with that as it would likely be against the law for Adobe to break the DRM.

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nicka8671600 AUTHOR LATEST
New Here ,
Jan 23, 2016

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Thanks Brad, seems I will have to lose my content. This is one occasion where DRM works against legitimate owners who have paid for content.

Regards

Nick

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