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Unable to post my entry on the CreativityTour Marshmello Contest

New Here ,
Nov 22, 2020

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I made an award-winning design and I can't upload it for some unknown reason.

 

After filling out the form, the submit button literally remains unclickable. This is exrtemely frustrating and I can't tell if I'm the only person in the world having this problem, but there's no way I'm missing out on this contest for something that has nothing to do with me. 

 

Thanks for your time!

 

Chris

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Bug, How to

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Most Valuable Participant ,
Nov 22, 2020

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These forums are for Adobe programs, and have nothing to do with 3rd party contests

 

You will need to find a support link at that site

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New Here ,
Nov 22, 2020

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Sorry I was literally sent here by the Adobe Help Center.

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Most Valuable Participant ,
Nov 22, 2020

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>sent here by the Adobe Help Center

 

The chat staff generally read from a script on a computer screen... if they can't answer a question, the send people here

 

Unfortunately "here" doesn't support 3rd party contests

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New Here ,
Nov 24, 2020

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Hey Chris,

 

I had the same issue and Adobe sent me here as well..can't seem to find anyone to help. 

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New Here ,
Nov 25, 2020

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same problem 

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Adobe Employee ,
Nov 25, 2020

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Hi Chris,

Sometimes, the country you live in is prohibited to enter the contest. Where do you live?

NO PURCHASE REQUIRED. Open to natural persons who are legal residents of Australia, Belgium, Canada (excluding Quebec), Denmark, Ireland, Japan, Mexico, New Zealand, South Korea, Sweden, the United Kingdom, and the United States of America (14+); Finland (15+), the Netherlands (16+), France, Germany, Norway, and Spain (18+) at the time of entry. Void where prohibited. 

 

Thank You,
Kevin

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New Here ,
Dec 03, 2020

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Was there any solving this issue? I'm currently having the same problem and am in the US so it isn't the matter of location. File size is also less then 10MB. I reduced it twice just in case if it was sensitive to it being too close to 10MB.

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Most Valuable Participant ,
Dec 03, 2020

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The Administrator of the Contest is Live Nation Worldwide

https://creativitytour.adobe.com/en/rules/be-kind/

https://creativitytour.adobe.com/

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New Here ,
Dec 07, 2020

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Hi Chris, 

Was experiencing the same challenge and think I may have found the reason.
While it's not explicitly written in the contest rules, it seems that the submission form won't accept entries over a certain size (height x width), even if the entry is under 10Mb. Did you happen to create an entry with larger dimensions than the default template? If so I'd suggest you try submitting at the same size as the original template. Hopefully that'll work for you.

Best of luck!

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New Here ,
Dec 07, 2020

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Hello, I have been having the same issue for the past 4 days. Has anyone found a solution?

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New Here ,
Dec 07, 2020

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Hi Zachary, did the above solution I proposed not work?

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New Here ,
Dec 07, 2020

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No. I even dropped my design into the psd. template and exported it and no luck. 

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New Here ,
Dec 07, 2020

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I'm so sorry to hear that. And as you've been going at it for four days, I'm sure you've tried all of the obvious ones (confirming file size, making sure file name isn't too long/doesn't have spaces, etc.).

I realize the deadline is approaching, but maybe reach out to Live Nation Worldwide as they're the ones running the contest?

Apologies that I can't be of any more help.

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New Here ,
Dec 08, 2020

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I see I am not the only one with issues.  I have tried to upload my image multiple times and it would just hang.  Now it says submission time is over.  That is not cool at all!

There is no way to contact anyone for this contest. That is also not cool!   

I am really annoyed!

 

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Adobe Community Professional ,
Dec 16, 2020

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The Marshmello submission deadline is over so I'm locking this.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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New Here ,
Dec 16, 2020

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Thanks Nancy, makes sense.

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