After following all instructions for returns, why haven't I received my refund for the Helvetica font?

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Feb 17, 2015 Feb 17, 2015

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I requested to receive a refund for Helvetica on 1/28/15 after I uninstalled, deactivated, and deleted the font from my computer. It has been almost a month and the order status still states "Return Requested" and in the Open Cases tab it states "Open- Pending Adobe Response." I would not think it takes this long to process a refund. Is there any way to fix this problem? Thank you.

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Feb 17, 2015 Feb 17, 2015

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You need to contact Adobe Customer Support, which alas, these forums are not an outlet for.

        - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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