Creative Cloud Desktop fonts panel not loading

[minirama.papercraft]

I have just downloaded the Creative Cloud Desktop app but the "Fonts" and "Files" panels will not load; They are stuck at the loading wheel. The "Apps", "Learn" and "Stock" panels all appear to be working, however.

I have tried uninstalling then reinstalling the app, restarting the app, and restrating my computer but nothing so far has fixed it. I am runing it on an iMac with OS 10.10.5.

Any help fixing this issue would be much appreciated as I am keen to be able to use the fonts activated with my account in my desktop apps.

Thank you.

[SaitoHiro]

Jan 2021 and I'm having this issue too. Another user reported reinstalling Windows solved it for her, but that isn't really a solution.

Would someone mind shedding some light on how to get this working, please? Thanks.

[bertdewa]

Same problem here.
Mac OS 10.11.6 , CC app 4.9.0.504

Maybe this link will help, from adobe Japan.
Haven't tried it yet, I'll report later if it worked...

[bertdewa]

The downgrade works perfect! Open the link above in chrome, translate the Japanes to your language and follow the steps.

[defaultdci0ycnjkjr4]

Same problem, followed the steps in the link, works perfect now!

Thanks!

[Jimmy McGregor]

Thank you, the downgrade works fantastically! This is the only solution I've found, after hours of searching. Why isn't Adobe addressing this?

[OrchardPhoto]

Thank you.  Why on earth Adobe USA or UK couldn't have put those pages in an answer to this question....?

Ah well, it works now.  Thanks very much.

Andy

[elenam61902404]

This has worked perfectly for me on a Mac OSX 10.11.6. So pleased to have the fonts library up and running finally!

[dsaur88]

OMG! Thank you sooo much! Works perfect now!

[amp2008]

Just had this happen on my brand new Macbook Pro. Followed the steps and everything is back to normal.

[sixsevennate]

Yea so this is obviously a big problem with a fairly involved fix that Adobe should address immediately. That said either I'm an idiot or CCDekstop has changed. I have no 3 vertical dot menu. 

[rons26068332]

This confused me for a bit too, but with the CCD app open you can just use the menu bar at the top to click the application name and then go down to select "preferences" as you would on any other app. 

[jessm30333576]

I've been trying to sort this problem out since last year. Thank you so much for posting the link, it works perfectly now!

[Raphael21934203sdku]

Wonderful, thank you very much for posting this link, I'm so incredibly happy that it worked!

[shievan75374344]

Hi all, the instructions in the link are all in Japanese. Were you all able to follow this? I have the same issue so need to try this downgrade fix too. Thanks.

[bertdewa]

Hi,

Open with google chrome and use the translate option

[RockChalkBach]

Thank you thank you thank you! What a ridiculous issue and complicated solve. Just happy it worked!

[AC21905117sw8t]

You are an absolute savior, thank you so much!

[Erin23102439a7kd]

feb 10 2022 and following this link worked to solve the issue for me! thank you so much!!!!!

[Jekaira Devi]

Amazing, it worked. 

[_michaelmason]

Thank you so much for this. My ass has just been saved by it.