font conflict issue...

[r_tist]

Many of my files are claiming they are missing Arial. This has occurred suddenly. When I proceed to open the file, the font displays erratically all over the place. (when I select a text box, and check the Character palette, it displays a printer or postScript icon) It is as if it has forgotten that the font is installed.
IT had made Windows updates to my system + added new hardware (Wacom tablet), and the issue began immediately after that!
This issue occurs within all programs that have used Arial in saved files.

Anything we can do about this? This same issue occured in the past, with another font family, after I got a new PC. There seemed to be a lot of uninstalling + reinstalling of fonts to resolve the issue.

Thanks!

[_Herb_V_B_]

This would appear to be a problem related to your IT staff's actions,
Microsoft Windows, and a font or fonts (Arial) supplied with Microsoft
products. It would seem to have nothing to do with Adobe, typography
or otherwise.

Even if the problem is appearing in Adobe applications such as Adobe
Photoshop or InDesign, or PDF's produced by Adobe Acrobat, the
difficulty is in the changed environment. If the problem is limited to
Adobe applications, and the font is otherwise available for use, then
you might try in the appropriate Adobe application forum for one of
those products.

Presuming that you've already discussed this unsuccessfully with your
IT support group, I'd suggest posing your question in a more general
Microsoft Windows forum. When you do, try to be more specific
regarding the files you're talking about (what type, what file
extension, etc.), what operating system you're using, what programs
you mean, and a concrete example of what you mean by "displays
erratically all over the place".

The solution may be as simple as deleting the windows fontcache or
running the font repair Microsoft's TWEAKUI utility, or it could
require more extensive measures.

- Herb

[Neil_Keller]

It could be as simple as a corrupted or duplicate activated font. A good font manager that can organize, test your fonts, and check your font activations would give you a quick answer.

But since IT appears to be responsible for the problem, toss that ball back in their court.

Neil

[Thomas Phinney]

Microsoft revised Arial a while back and this might be related to your trouble. The revised versions shipped with Office 2007 and Vista.

T