font does not sync in Creative cloud

[heejeongs47368104]

Hello

I am using creative cloud and I downloaded some fonts at typekit. And I used very well but when I reinstalled my OS, fonts I downloaded at typekit does not sync.

Also I cannot  access font menu in Creative cloud app.

I already logged with adobe account and other apps such as illustrator, photoshop are working well.

How can I fix it?

Please let me know someone had similar problem.

[benw52584159]

Hi Heejeongs,

I'm sorry that you ran into trouble with this. It looks like the Creative Cloud desktop application is unable to write to one of the files on your machine, and so you are stuck at a spinner.

Run these steps to fix the spinner:

1. quit the Creative Cloud desktop application

2. from the Go menu in the Finder, choose Go to Folder

3. paste in this path and click Go:

~/Library/Preferences/

4. In the window that opens, you should see a list of files including com.adobe.accmac.plist

5. click on com.adobe.accmac.plist and rename it com.adobe.accmac.plist.old. You'll be asked to confirm that you want to change the extension to .old.

6. start the Creative Cloud desktop application again.

Please give that a try, and let me know if you have any questions. Thank you for your help and patience here.

Cheers,

Benjamin