FONT FOLIO NIGHTMARE

New Here ,
Sep 17, 2015 Sep 17, 2015

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Hello,

I downloaded Student Font Folio Essentials on September 9th. I have a serial number and everything, but the file is NOWHERE to be found on my computer. The phone rep said to contact a chat agent the chat agent pointed me here - THIS HAS BEEN SO UPSETTING. I honestly just want to download the fonts so I can execute my design school homework. Can anyone please give insight into what went awry?

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Adobe Employee ,
Sep 17, 2015 Sep 17, 2015

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Moving the discussion to Adobe Type

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Sep 17, 2015 Sep 17, 2015

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The “chat agent” should not have sent you here. This is not Adobe Support. Call Adobe and ask to speak with a supervisor who can get information to you as the full download / installation process for that product.

           - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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