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Font panel in CC App fails to load

New Here ,
Oct 16, 2015 Oct 16, 2015

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Me and a few other work colleges are getting this same problem while using the CC App, so far we have all been unsuccessful with any solution on adobes website; the problem seems to be only for the "files" & "fonts" tab. Its extremely frustrating!

any help would be much appreciated?!

I have tried; with no success;

- Reinstalled CC App

- Have deleted fonts plugin folder in coresyncplugins

- Deleted OObe.dm file

Screen Shot 2015-10-16 at 15.23.53.png

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Adobe Employee ,
Oct 16, 2015 Oct 16, 2015

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Hi,

You may please Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

After uninstalling the creative cloud please follow the steps mentioned bellow-

Remove the OOBE and AAMUpdater folders.

Mac OS:

  •    Quit all the Creative Cloud processes from activity monitor.
  • Navigate to   \User\<UserName>\Library\Application Support\Adobe*

  And /Library/Application Support/Adobe* 

          To access the hidden User Library folder, see Access hidden user             library files | Mac OS 10.7 and later.

  • Locate and remove the AAMUpdater and OOBE folders
  • Remove Adobe application manager and creative cloud desktop from> Utilities folder.
  • Re-download Creative cloud from -

  https://helpx.adobe.com/creative-cloud/help/install-apps.html 

Windows:

  • Quit all the Creative Cloud processes from task manager
  • Navigate to \Users\\AppData\Local\Adobe\

  And C:\Program Files (x86)\Common Files\Adobe 

C:\ProgramData\Adobe

https://helpx.adobe.com/creative-cloud/help/install-apps.html

Regards,

Akanchha
 

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Adobe Employee ,
Oct 19, 2015 Oct 19, 2015

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LATEST

Moving to Adobe Type forum

You can also ask Typekit questions here: Adobe Typekit Help center or the TypeKit support is available via email "support@typekit.com" and on twitter @Typekit.

If you are having trouble syncing fonts from Typekit, please try the troubleshooting steps found here:

sync troubleshooting guide. You can also see this thread where a similar issue has been resolved:

Re: Typekit fonts not working with Creative Cloud app

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