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Fonts not syncing

New Here ,
Dec 03, 2014 Dec 03, 2014

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Hi,

This is really annoying. Fonts are not syncing to my desktop.

I may have to stop using typekit altogether as I don't want issues where I can't open old design jobs because I can't sync previously used fonts?!?!

I'm on a urgent job now and I will have to replace the font for a different one. Not good at all!!

qamar

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Adobe Employee ,
Dec 03, 2014 Dec 03, 2014

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Moving the discussion to Adobe Type

Thanks,

Atul Saini

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Adobe Employee ,
Dec 03, 2014 Dec 03, 2014

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Hi Qamarr,

I'm sorry that you're having trouble with the fonts you have synced to your computer.  Please try these troubleshooting steps to start:

http://help.typekit.com/customer/portal/articles/1649149

If that doesn't solve the problem, send the log files mentioned in that page to support@typekit.com and we will look into it further for you.

Thank you,

-- liz

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New Here ,
Dec 03, 2014 Dec 03, 2014

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Hi

My mac OS is 10.9.5

I can't find any log file in that location?

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