I am unable to sync fonts from Typekit anymore

New Here ,
Aug 24, 2015 Aug 24, 2015

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I am unable to sync fonts from typekit anymore.  The CC Desktop app is unable to sync and also the programs cannot sync.

I am currently using a CC subscription so not sure why I cannot access the fonts.

Many thanks

Anna

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Adobe Employee , Aug 24, 2015 Aug 24, 2015
Thank you for the screenshot, Anna! The missing CoreSync folder would prevent your fonts from being able to sync. Please try making that folder manually to fix the problem:1. Quit the Creative Cloud desktop application if you have it running, then:2. Press Win + R to open the “Run” dialog window3. Copy and paste this string into the "open:" field, then press enter:cmd /e:on /k md %userprofile%\AppData\Roaming\Adobe\CoreSyncA console window will open and show that a command has been run. Please m...

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Adobe Employee ,
Aug 24, 2015 Aug 24, 2015

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Hi Anna,

Do you get any error while you try to sync fonts?

Are you connected properly to the internet? Have you tried switching to a different network?

Try turning of any Antivirus software or firewall which might be blocking access to CC app.

Moreover, You can try troubleshooting steps provided here : http://help.typekit.com/customer/portal/articles/1649149-troubleshooting-guide-syncing-fonts

Regards,

Rahul

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New Here ,
Aug 24, 2015 Aug 24, 2015

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No I don't get any errors - just a loading icon, and unable to switch on/off in preferences because it is all grey out.  I have already tried disabling firewall/antivirus and doesn't make any difference.  I cannot send any log files as suggested as they don't exist on the computer. 

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Adobe Employee ,
Aug 24, 2015 Aug 24, 2015

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Hi Anna,

I'm sorry that you ran into trouble with this!  Are you on OS X or Windows?

>   I cannot send any log files as suggested as they don't exist on the computer.

Did you find the log file folder but there aren't any logs in it, or is the folder missing from your computer entirely?  (For reference, that folder is ~/Library/Logs/ on OS X, and C:\Users\(username)\AppData\Roaming\Adobe\CoreSync\ on Windows).

Thank you,

-- liz

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New Here ,
Aug 24, 2015 Aug 24, 2015

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Hello

I am on windows 7

heres a screenshot of folder

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Adobe Employee ,
Aug 24, 2015 Aug 24, 2015

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Thank you for the screenshot, Anna! The missing CoreSync folder would prevent your fonts from being able to sync. Please try making that folder manually to fix the problem:

1. Quit the Creative Cloud desktop application if you have it running, then:

2. Press Win + R to open the “Run” dialog window

3. Copy and paste this string into the "open:" field, then press enter:

cmd /e:on /k md %userprofile%\AppData\Roaming\Adobe\CoreSync

A console window will open and show that a command has been run. Please make a copy or screenshot of any messages that is printed there, just in case we need it.

4. Restart the computer

5. Reopen the Creative Cloud desktop application

Please give that a try, and let me know how it goes! Thank you,

— liz

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New Here ,
Aug 25, 2015 Aug 25, 2015

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Hi Liz

That’s’ worked a treat thankyou!!

Many thanks

Anna

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