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I can't download a previous purchase... -(Moderator - branching it to a new discussion)

New Here ,
Apr 23, 2016 Apr 23, 2016

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I purchased Adobe Font Folio a while back but never downloaded it. Recently, while going to download it, i realized it's no longer in my purchase history. I know i bought it because i still have the receipt and serial number. I've tried chats, and emailing costumer support, but nothing has helped. How can i recover my purchase

We have exactly the same problem and also did not get an answer in chat support.

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Adobe Employee ,
Apr 27, 2016 Apr 27, 2016

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Moving to Type & Typography​

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Community Expert ,
May 09, 2016 May 09, 2016

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It's possible this was purchased under a different user name, in which case it would be listed under that account....

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Community Expert ,
May 09, 2016 May 09, 2016

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and it seems to me that customer care should be able to find the name of the registered user from the serial number, so call, or tweet them and ask to speak to a supervisor.

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