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Missing fonts that are previously installed in CS6 now CC installed and not working

New Here ,
Sep 17, 2016 Sep 17, 2016

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We have just installed Adobe CC onto an existing workstation there are fonts that are installed on the PC that Illstrator are now saying are missing but when you try to install them again it just gives the message that they are already installed ???

Any clues as to what to do to fix.

Regards

Gavin

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correct answers 1 Correct answer

Adobe Community Professional , Sep 21, 2016 Sep 21, 2016
the cache fie should be here then, the previous location was for XPC:\Windows:\ServiceProfiles:\LocalService:\Appdata:\Localdelete that and also search for .lst file and delete those

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Guide ,
Sep 19, 2016 Sep 19, 2016

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Which operating system?

Which font(s) exactly, name and filetype?

Fenja

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Adobe Community Professional ,
Sep 20, 2016 Sep 20, 2016

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Yes please provide your OS. Clear your font cache.

Quit all apps. Remove this file C:\Windows\System32\FNTCACHE.DAT

Search and delete all Adobefnt*.lst files

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New Here ,
Sep 21, 2016 Sep 21, 2016

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Windows 7 - it not on my workstation so not sure which fonts are affected.

It seems like a handful of various fonts are not currently working which are already installed on the pc.

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Adobe Community Professional ,
Sep 21, 2016 Sep 21, 2016

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the cache fie should be here then, the previous location was for XP

C:\Windows:\ServiceProfiles:\LocalService:\Appdata:\Local

delete that and also search for .lst file and delete those

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New Here ,
Sep 22, 2016 Sep 22, 2016

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thanks Mike

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Adobe Community Professional ,
Sep 22, 2016 Sep 22, 2016

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You are most welcome.

Let us know your results as people review these posts even years later to find help, so want to make sure as I really do not work on Windows anymore so this is coming from memory and google.

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