My synced fonts from typekit are gone, in all the programs.

New Here ,
Dec 03, 2015 Dec 03, 2015

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How can I sync them again? Or is there any other way to fix the problem? I had them synced today but now they are gone, someone on the support chat helped me out with After Effects (he was remoting my computer) and after that they went away.

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Adobe Employee ,
Dec 03, 2015 Dec 03, 2015

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Moving the discussion to Adobe Type

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Adobe Employee ,
Dec 04, 2015 Dec 04, 2015

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I'm sorry that you are having trouble with this, angode! Please try these troubleshooting steps to start:

http://help.typekit.com/customer/portal/articles/1649149

If that doesn't solve the problem, email a screenshot of the Fonts tab from the Creative Cloud desktop application and some of the log files from your computer to support@typekit.com, and we will look into it further.  There are instructions on where to find the logs on OS X and Windows in the troubleshooting page.

I hope that this helps! Best,

-- liz

Adobe Typekit Support

support@typekit.com

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