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Need download link to font I've already purchased

New Here ,
Aug 03, 2016 Aug 03, 2016

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I've had the worst time trying to find someone in support who could help me.

Last year, I purchased Janson Text Std from Adobe and I printed the order confirmation form (with confirmation number). The motherboard on my laptop recently crashed and apparently my fonts weren't saved with Carbonite as I thought. I'm trying to recover the fonts I've purchased. For some reason, this font wasn't saved to my account even though I did purchase it through Adobe. I've tried contacting Adobe support to obtain a new download link to the Janson Text Std, but no one can help me. The latest support person suggested I post my question here. Can anyone with Adobe help me? It's an expensive font ($99+) and I'd like to keep using it.

Thank you!

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correct answers 1 Correct answer

Adobe Employee , Aug 03, 2016 Aug 03, 2016
I'm sorry for your trouble. I'll contact you off-line to get this sorted.

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Adobe Employee ,
Aug 03, 2016 Aug 03, 2016

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I'm sorry for your trouble. I'll contact you off-line to get this sorted.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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