Specific Font character is not showing up in illustrator, but display fine in photoshop

[yihung29763587musn]

 

this specific font used to work fine across the apps, but this month I find that the characters are not showing up ONLY in illustrator. Screenshot shows illustrator text on top, and photoshop below.

font: A-OTF フォーク Pro (japanese)

Any idea what's causing this?

What i have tried:

removed all font style.
deleting the font and reinstalling it.
checked an made sure there's no duplicates.

restarted the mac several times.

Background:

illustrator 29.81 adobe CC, paid subscription.

photoshop 26.10

[pincheng_8501]

Can Adobe help solve this issue?

[Bobby Henderson]

Have you tried logging out of the Creative Cloud account and then logging back into it? This can be done using the Creative Cloud desktop app. This trouble-shooting step can force a refresh of fonts synced through the Adobe Fonts service.

Deleting the font data cache can clear up some stubborn problems.
https://helpx.adobe.com/fonts/kb/troubleshoot-fonts-illustrator-indesign.html

[yihung29763587musn]

thank you for the reply. I have followed your instruction, relogged in a few times in creative cloude. completely close and reopen creative cloude and illustrators; and I have no 3rd party font managed, cleared the system font cache via terminal twice, and all fonts are validate... yet the issue persist...

[yihung29763587musn]

help! anyone?

[Rene Andritsch]

Did you already upgrade to macOS Tahoe (26)?

[yihung29763587musn]

I'm on OS Sequoia 15.6.1

[yihung29763587musn]

should I update to tahoe 26?

[Rene Andritsch]

I would still wait. In another post a user shared similar problems with Tahoe so maybe this is somehow related but maybe not to Tahoe. I have informed the Illustrator team about your problem.

[yihung29763587musn]

Got it, thank you so much!

[silk-m · Accepted solution]

Illustrator 29.8.1 does not handle Japanese fonts properly on Sequoia and Tahoe.

https://community.adobe.com/t5/illustrator-discussions/font-issue-after-upgrading-to-macos-tahoe-26-... 

https://community.adobe.com/t5/illustratorフォーラム-discussions/macにて開くデータの文字化けや異常な詰まりが生じる問題について/td-p/15... 

[yihung29763587musn]

thank you for the answer!