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Typekit fonts appear in InDesign but not Illustrator

New Here ,
Aug 04, 2015 Aug 04, 2015

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Hi,

Was wondering if anyone can help me with a Typekit issue?  I have managed to sync some fonts with InDesign, however when I use Illustrator none of the fonts will appear. All of the fonts appear in the CC app and appear to be synced. I have restarted Illustrator also but that didn't seem to work.

Cheers

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Adobe Employee , Aug 04, 2015 Aug 04, 2015
Hi camillag30, I'm sorry that you ran into trouble with this! Would you please check that you are signed in to Creative Cloud from the Help menu in Illustrator? If you are already signed in, try these steps to clear any stale Creative Cloud session and start a new one:1) sign out of Creative Cloud from the Illustrator Help menu2) restart Illustrator3) sign back in to Creative Cloud from the Illustrator Help menuAfter you have signed in again, Illustrator should be able to find your Typekit accou...

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Adobe Employee ,
Aug 04, 2015 Aug 04, 2015

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Hi camillag30,


I'm sorry that you ran into trouble with this! Would you please check that you are signed in to Creative Cloud from the Help menu in Illustrator?


cc-illustrator-signin.png

If you are already signed in, try these steps to clear any stale Creative Cloud session and start a new one:

1) sign out of Creative Cloud from the Illustrator Help menu

2) restart Illustrator

3) sign back in to Creative Cloud from the Illustrator Help menu

After you have signed in again, Illustrator should be able to find your Typekit account information and add the fonts you have selected for sync.

If that doesn't make a difference, please send some more information to support@typekit.com and we will look into it further:

  • the recent sync log files from your computer: help.typekit.com/customer/portal/articles/1649149#logs
  • a screenshot of the font menu in Illustrator with the Typekit filter turned on, similar to this one:

     cc-illustrator-filter-2015.png

Please give that a try, and let me know if you have any other questions! Thank you,

-- liz

Adobe Typekit

Support Representative

support@typekit.com

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