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Typekit keeps auto signing me out

Community Beginner ,
Sep 23, 2015 Sep 23, 2015

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I can't use Typekit at all. Everytime I sign in it automatically reloads the page so I can't get any fonts.

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Adobe Employee ,
Sep 23, 2015 Sep 23, 2015

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You can get help with Typekit here: Adobe Typekit Help center

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Adobe Employee ,
Sep 24, 2015 Sep 24, 2015

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Hi Zach,

I'm sorry you ran into trouble here. It sounds like there may be a conflict with one of the cookie settings in your browser. The Typekit website uses cookies from Adobe.com and the sign in will not work if you have third-party cookies blocked in the browser.

If this is turned on in your browser, you'll need to add a couple exceptions to the privacy setting:

http://help.typekit.com/customer/portal/articles/760702

Please give that a try, and let me know if you still cannot sign in to your account.


Cheers,

Benjamin

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Community Beginner ,
Sep 25, 2015 Sep 25, 2015

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I went ahead and changed these settings but it did not fix the problem unfortunately.

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New Here ,
Oct 19, 2017 Oct 19, 2017

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I'm all cookied out in terms of EVERything adobe, and I'm still getting logged off every time I click on something in Typekit

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Adobe Employee ,
Sep 24, 2015 Sep 24, 2015

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Moving to Adobe Type

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Community Beginner ,
Oct 06, 2015 Oct 06, 2015

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Excuse me, I never got any further response and my problem is not solved.

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New Here ,
Sep 28, 2017 Sep 28, 2017

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I have the same problem. The above solution did not work.

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Adobe Employee ,
Oct 19, 2017 Oct 19, 2017

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LATEST

Hi folks–apologies for not getting back to you; we haven't been getting the notifications of new posts on this thread.

If the steps in this help page have not solved the problem for you, please email support@typekit.com with:

- the browser you are using

- if you are on OS X or Windows & which version

- a screenshot of the cookie exceptions that you have added from the instructions in the help page

Here are instructions on how to take a screenshot, in case you need them: http://www.take-a-screenshot.org/

Our team will be able to help you further over email.  Thank you,

-- liz

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