web fonts

New Here ,
May 05, 2014 May 05, 2014

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Hello there

I purchased the following font after speaking to an advisor on Live Chat:

1

Myriad Pro (Mac/Win,English)

However having downloaded this there doesn't seem to be any of the necessary files?

Please can someone from the team get in touch - Live Chat doenst appear to be online now..

Thank you

Kirsty

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Adobe Employee ,
May 05, 2014 May 05, 2014

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Hi Kirsty,

If you purchased a license for Myriad Pro from Adobe's Type store thinking that you would get the family as a web font, I'm sorry to say but you were ill advised. I believe that you can ask for a refund if you decide to return the fonts.

To get Myriad Pro as a web font you need to get a Typekit subscription.

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New Here ,
May 05, 2014 May 05, 2014

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Thanks for your feedback Miguel.

The only reason I purchased this license was for use as the web font.

I will need to talk to the team about a refund.

Thanks

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New Here ,
May 05, 2014 May 05, 2014

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Hi Miguel Sousa

Do you know where I contact Adobe re a refund?

I created another forum thread but it was rejected by moderators..

Any feedback appreciated!

Thanks

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Adobe Employee ,
May 05, 2014 May 05, 2014

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KirstySloan wrote:

Do you know where I contact Adobe re a refund?

I don't, but I will find out.

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