Re: ZXPSignLib constantly causing crash on Animate...

ankushr40215001 · ‎Aug 14, 2018

Hi l0l1yp0p, Sorry for the issues you are facing with Animate CC and thank you for doing the initial round of troubleshooting, also providing us with the logs which is very helpful in identifying the issue. I will do my best to help. Will check with our dev team regarding your issue an get back to you with gathered information. Appreciate your patience. Thanks, Ankush

ankushr40215001 · ‎Aug 13, 2018

Hi Evan, Thank you for using Animate CC. However, DPI scaling is a feature of Win10 and the only option is to disable display scaling for a particular application is this. Right-click the application’s shortcut and then click Properties. On the Compatibility tab, select Disable Display Scaling On High DPI Settings, and then click OK. You can also search "dpiscaling" and change the scaling settings in the display window. In the display window, you can click on set a custom scaling level option and check if it helps. Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you. Thanks! Ankush

ankushr40215001 · ‎Aug 13, 2018

This should be the path for Mac - In finder click on Go the type ~/Library For there got to Application Support/Adobe/Adobe Animate CC(versions), and now you know what to do. Let me know if this works out. Thanks, Ankush

ankushr40215001 · ‎Aug 13, 2018

Bingo! glad you made it work. Cheers, Ankush

ankushr40215001 · ‎Aug 13, 2018

Hi Andrew, So is your issue fixed now, or do we need to look in something else? Thanks, Ankush

ankushr40215001 · ‎Aug 13, 2018

Further information, this is a requirement from Google. We have updated the API level on AIR 29.0 and later (Please don't get confused between the version numbers of API level and AIR SDK, as both are different). So you will have to update the AIR SDK for this. Current released AIR version is 30. I recommend you to use the same and hope your issue gets fixed. Thanks, Ankush

ankushr40215001 · ‎Aug 13, 2018

Hi There, hi Thanks you for sharing the valuable feedback. I have dragged my actions panel into the side panel like this . Hope it will be much more convenient. Also suggest you to post your issue here, Feature Request/Bug Report Form for bringing it to out development teams notice. Thanks! Ankush

ankushr40215001 · ‎Aug 13, 2018

Hi Garrett, Turn off object drawing mode. This will allow filling in your drawings with the brushes. If you have created lines/shapes with the object drawing mode on. Select the line/shape and hit ctrl + b and it will change it to a brush stroke and you will be able to fill it. For more information on "object drawing mode" please see this doc - Draw and create objects with Animate CC. Let me know if this helps. Thanks, Ankush

ankushr40215001 · ‎Aug 13, 2018

Hi Chenji, Try the below code which I got from here - EaselJS v1.0.0 API Documentation : AlphaMaskFilter. var box = new createjs.Shape(); box.graphics.beginLinearGradientFill(["#000000", "rgba(0, 0, 0, 0)"], [0, 1], 0, 0, 100, 100) box.graphics.drawRect(0, 0, 100, 100); box.cache(0, 0, 100, 100); var bmp = new createjs.Bitmap("path/to/image.jpg"); bmp.filters = [ new createjs.AlphaMaskFilter(box.cacheCanvas) ]; bmp.cache(0, 0, 100, 100); Hope it helps! Thanks, Ankush 00);

ankushr40215001 · ‎Aug 13, 2018

Hi there, Thanks for pointing this out. I am checking with our development team regarding this and will get back to you with gathered information. Regards! Ankush

ankushr40215001 · ‎Aug 13, 2018

Hey Ellie, What are looking forward to achieve? Need a little more information, please elaborate for our understanding. Thanks, Ankush

ankushr40215001 · ‎Aug 13, 2018

Hey SaxonD, It should be there, however, you may also try logging off and back in to the app. Meanwhile please check if you are able to download it from here - https://creative.adobe.com/products/download/animate. Thanks, Ankush

ankushr40215001 · ‎Aug 10, 2018

Hi jonnubroth, Just to confirm, you can still publish your app right now, correct? This is just a notification letting you know about an upcoming change in August and not an error. After finishing up with all the steps you must get the 3 green ticks and a rollout button should get enabled for publishing your app. I wish you all the very best for you app launch. Cheers, Ankush

ankushr40215001 · ‎Aug 10, 2018

Hi there, With the possibility of issue with After Effects, I am sharing this thread with After Effects forum for any hint from their side. Thanks, Ankush

ankushr40215001 · ‎Aug 10, 2018

Hey there, Gaps in looping html 5 audio is a common problem. Not sure about create.js but I found a JavaScript solution for here: Hivenfour/SeamlessLoop · GitHub My intelligence is quite limited so if you need help in incorporating this GitHub seamless loop into your file, we would need an expert to chime in over here. Thanks, Ankush

ankushr40215001 · ‎Aug 10, 2018

Hi there, Let me find someone with great coding skills which can assist you with this query. Hey ClayUUID can you please chime in with your expertise and help us with this query. This seems to be little tricky. Thanks, Ankush

ankushr40215001 · ‎Aug 10, 2018

This can also happen because of preferences corruption. Let us try restoring them as well. Close Animate and delete the following folders from your system and Launch Animate. It will now recreate a fresh preferences folder. C:\Users\<username>\AppData\Roaming\Adobe\Animate\all versions C:\Users\<username>\AppData\Local\Adobe\Animate CC Let me know if this helps. Thanks, Ankush

ankushr40215001 · ‎Aug 09, 2018

Hi Priel, The only solution I can think off for you is this plug in - Snap.svg Animator. Rest I also invite our other experts to add in their tips and tricks for your help. Thanks, Ankush

ankushr40215001 · ‎Aug 09, 2018

Hi, As a first step please try enabling "Open Animate and Script Documents in Separate Windows" from Edit> Preferences window as shown below. If even it doesn't work the next thing I would suggest is to post this bug here which is the GitHub page of the developer of this plugin - Issues · cjgammon/SnapSVG-Animator · GitHub. Hope this helps. Thanks! Ankush

ankushr40215001 · ‎Aug 09, 2018

Hey fanta458, I see the the orange curve appears on top of the graph line, however, you have set it in a layer below the orange curve. I guess there could be an in issue with layer arrangement in your case and suggest you checkout "guide layer animations" section in this link - Preventing animation problems in Flash | Adobe Developer Connection. Apart for that I also suggest you to have a look at this doc for a deeper understanding of Stacking and arranging objects in Animate CC. Hope it helps. Thanks! Ankush

ankushr40215001 · ‎Aug 08, 2018

Hi PATurmel12, I am just a beginner with Js and AS coding. However tried to find out some relevant information for you. Please check out the below links and see if they can trigger some idea in your mind with respect to the codes. Get the mouse coordinates when clicking on canvas - Stack Overflow javascript - Getting mouse position in canvas after movement - Stack Overflow Hope this helps. Thanks! Ankush

ankushr40215001 · ‎Aug 08, 2018

Hey dolldivine, In short what I understand from the issue you have described above is, if been get a chance to maintain the aspects of your clip to responsive, your goal shall be achieved! Correct? I found a thread discussing something similar - Scale a movie clip dynamically using JS (canvas document) Check this out and let me know if works fine for you. Thanks! Ankush

ankushr40215001 · ‎Aug 08, 2018

Hi Prashant, I am just a beginner with Js and AS coding. However tried to find out some relevant information for you. Please check out the below links and see if they can trigger some idea in your mind with respect to your design. javascript - Validate dropdown list with java script - Stack Overflow forms - Validate select dropdown with javascript - Stack Overflow Validate (Check) HTML Select DropDownList using JavaScript and jQuery Hope this helps. Thanks! Ankush

ankushr40215001 · ‎Aug 07, 2018

Hi BLAKEOTRON, So far I researched over the internet but didn't found any issues related to pressure sensitivity in Huion tablets. There's only Only one thread I found Kamwas GT-156 HD version - Huion Stylus not working with Animate CC. Hope this helps. Thanks, Ankush

ankushr40215001 · ‎Aug 07, 2018

Hi, Usually this kind of issues are triggered because of glitch in the graphic drivers. Most of the issues have been resolved after uninstalling and reinstalling the latest graphic drivers, if still the issue persists you should uninstall the latest driver and install the older one. Please try and let us know if helps. Thanks, Ankush

ankushr40215001 · ‎Aug 07, 2018

Hi Ian, Shared this thread on Dreamweaver support forum forum as well, as I think its something to be checked at their end. Thanks! Ankush

ankushr40215001 · ‎Aug 06, 2018

Hi Charles, We need more info like your system specifications? What exactly are you trying to export? Any specific reason you haven't updated the Animate CC to 2018 version? Thanks, Ankush

ankushr40215001 · ‎Aug 06, 2018

Thank you for the update. Have you tried deleting the cache of your browser and then loading the site?

ankushr40215001 · ‎Aug 02, 2018

Hey Flo, Sorry for the issues you are dealing while saving the file. My first suggestion would be to first try the solution provided our expert above. In case if it still doesn't work then you may try the one mentioned here - Animate unable to save document Thanks, Ankush

ankushr40215001 · ‎Aug 02, 2018

Ok, glad we went through the first one. Now for the next I must suggest you to use "upload all files" option rather then "modified files only" You get this option while uploading the site. If you are uploading though a third party tool, then deleting the all the files form server and re uploading the site shall work out. Please update how it goes. Thanks! Ankush

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