Re: Hiding grid on background

Manish-Sharma · ‎Aug 10, 2013

Hi drstir, You can turn off and on the Grid from View Menu To use the grid, choose View > Show Grid. To hide the grid, choose View > Hide Grid. Hope this helps Thanks, Manish

Manish-Sharma · ‎Aug 08, 2013

Hi Gilad, The error states you need to close the Internet browsers like Firefox, Google chrome and IE on your machine. If you have already closed the applications and yet getting the error then restart the machine and please try again. Thanks, Manish Sharma

Manish-Sharma · ‎Aug 08, 2013

When you right click on the files in the "Creative Cloud Files" Folder , do you have "Creative Cloud" option in the cascading menu ? What happens you upload the files on the creative cloud website, do they sync back to the folder on the computer ?

Manish-Sharma · ‎Aug 08, 2013

Could you please share the screen shot of the error message ? Please refer the doc to share the image on forums :- http://forums.adobe.com/docs/DOC-2324 Thanks, Manish Sharma

Manish-Sharma · ‎Aug 08, 2013

Hi Emptypage, I have branched the discussion to avoid confusion. Please let us know what is the operating system you are working on? Did you start getting the error message after the updating Creative Cloud ?

Manish-Sharma · ‎Jul 28, 2013

You can contact the support via Chat . http://helpx.adobe.com/contact.html

Manish-Sharma · ‎Jul 28, 2013

You can have one subscription only with one Adobe ID, so it could be either CC indiviual or CC team. Contact Adobe Support to transfer your license.

Manish-Sharma · ‎Jul 28, 2013

Run the cleaner tool (link shared in Post# 1 ) , remove After Effects CC and then check.

Manish-Sharma · ‎Jul 28, 2013

What is your OS ? Have you checked in Program files folder (Windows) and Applications folder (Mac) ? And i go to re-install it, and it comes up saying i already have it. Real mystery How are you re-installing as CC says it is up-to date ? Did you ran the unistaller for After effects as suggested in my previous post ?

Manish-Sharma · ‎Jul 28, 2013

Hello josjostrom, If you have installed the After Effects CC then it shall be on your machine. I would suggest to check the uninstaller for After effects CC to assure that it is present on the machine or not, or is it CC desktop that it giving the false information. Windows :- Check Add/remove program in Control panel Mac :- Check Applications/Utilities/Adobe Installers for the installers. If you have the uninstaller, run them and remove After Effect CC and re-install If you do not have the uninstaller then run the cleaner tool , http://www.adobe.com/support/contact/cscleanertool.html and then remove After Effect CC completly and then re-install. Thanks, Manish Sharma

Manish-Sharma · ‎Jul 28, 2013

Which version of Photoshop ? and for which OS ? You can look here for the direct download links :- http://prodesigntools.com/tag/ddl Make sure you read the VERY IMPORTANT INSTRUCTION part carfully to avoid errors.

Manish-Sharma · ‎Jul 28, 2013

Hello Houcine, The download for the Font Folio should be avaiable in your Adobe account. Check this link:- http://helpx.adobe.com/creative-suite/kb/find-download-link.html Thanks, Manish Sharma

Manish-Sharma · ‎Jul 28, 2013

Encore is no longer updated with the other Creative Cloud apps, there is nothing like Encore CC. Check this link for more details :- http://helpx.adobe.com/encore/kb/encore-cs6-installed-cc.html http://forums.adobe.com/thread/1234275

Manish-Sharma · ‎Jul 28, 2013

The softwares are downloaded in Temp folder and then automatically gets deleted after the installation completes. You can download the software from the link by Mylenium in Post # 1, the links works fine.. read the very important section on the web page to avoid any errors.

Manish-Sharma · ‎Jul 27, 2013

Hello Brendano2847, Yoo need to close the process ElemtsAutoAnalyser.exe(dynamiclinkmanager.exe) to continue with the installation. Follow the steps in the below KB :- http://helpx.adobe.com/creative-suite/kb/error-installation-cannot-continue-bridge.html Look for ElemenstAutoAnalyser.exe in Process tab of Task Manager (Windows) or Activity Monitor (Mac), close the process and click Retry. Thanks Manish Sharma

Manish-Sharma · ‎Jul 27, 2013

Ideally, running the uninstaller from the Control panel's Add and remove program should remove it however there could be some ramanent part which Creative Cloud mat be detecting. For Lightroom, you can follow the below link :- http://helpx.adobe.com/lightroom/kb/manually-remove-lightroom.html For other applications like Photoshop, run the cleaner tool. http://www.adobe.com/support/contact/cscleanertool.html NOTE :- It is recommended to uninstall the application from Control Panel first else it could cause other issues.

Manish-Sharma · ‎Jul 27, 2013

Hi Bford225, Incopy is not new and has been here from a while. With InCopy® CC, writers, editors, and designers can work simultaneously on a single document without overwriting each other's contributions. InDesign and Incopy work in a collaborative manner to provide the solution to the writers, editors, and designers to work on the different pieces of the same document at the same time which help in increasing productivity and reduce the overall time. To know more about InCopy, check here :- http://www.adobe.com/products/incopy/faq.html Below is the link which give the complete details for the Incopy-InDesign collaborative workflow :- http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/products/incopy/pdfs/incopycs5_workflow_final.pdf Thanks, Manish Sharma

Manish-Sharma · ‎Jul 27, 2013

Hi ramgimegi, You can explain the issue in more details. What exactly are you looking for ? The serial number are provided when you purchase the software. Below is the link that can help you find the serial number if you have purchased it. http://helpx.adobe.com/x-productkb/global/find-serial-number.html Thanks, Manish Sharma

Manish-Sharma · ‎Jul 21, 2013

It looks like the permission issue because of which cookies are not getting downloaded and that may be the reason it is working in the new user account. You can open Terminal and run the below commands to correct the permission. chmod -N ~/library chmod +a "everyone deny delete" ~/library This shall correct the permission and then you should be able to install CC desktop. Other solution/workaround is creating the new user account. Hope this helps

Manish-Sharma · ‎Jul 20, 2013

Hi Kornbif, You could check for 419 and 426 pantone color. Is there any specific reason you are looking for Pantone equivalent for the RGB value ? What is the intent of the Indesign document ?

Manish-Sharma · ‎Jul 12, 2013

Hi pauloncc, When we do system restore then the software files get deleted/removed however this is not proper uninstallation hence CC desktop apps still shows them as they are installed. You can run the cleaner tool on your machine to remove the remaining files and folder which were left at System restore. You can get the Cleaner tool from below link :- http://www.adobe.com/support/contact/cscleanertool.html Hope this helps. Thanks, Manish Sharma

Manish-Sharma · ‎Jul 01, 2013

Hi InfluenceJamie I do understand that this bug bring inconvenience to you and your daily workflow. As of now, I do not have any specific time-frame when the fix will be available. I know that engineering team is aware about the issue and working on the fix. Thanks, Manish Sharma

Manish-Sharma · ‎Jun 20, 2013

One more thing, Yor are running a 32 bit processor i.e Intel Core Duo however to run the Photoshop CC you need to have the Intel Processor with the 64 bit support. http://support.apple.com/kb/ht3696 So, just updating your OS to 10.7 will not work. You need a new Mac with supportive Processor.

Manish-Sharma · ‎Jun 20, 2013

Hi DavidBurch-calgary, What is the Operating system you are working on ? Could you try installing the Creative cloud in the New user account and then check. Thanks, Manish Sharma

Manish-Sharma · ‎Jun 20, 2013

I apologies for the inconvenience, Our engineering team is aware about the issue and is working on the fix.

Manish-Sharma · ‎Jun 20, 2013

Hi everyone, This is a known issue that has been reported by multiple users. Check this http://forums.adobe.com/message/5423070#5423070 --Manish Sharma

Manish-Sharma · ‎Jun 19, 2013

Ctrl+Click on the OOBE folder and then Select "Get Info" In the Sharing permission section, have "Read and Write" permission set

Manish-Sharma · ‎Jun 19, 2013

You will find the OOBE folder at Macintosh HD>Library>Applciation support>Adobe>OOBE . And the PDApp.log file is in the User Library. http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Manish-Sharma · ‎Jun 19, 2013

I apologize Rene but RuthK is working on the Windows 7 and you are on Mac, I got confused. Could you try running the InDesign in Safe mode on your Mac.This link may help you :- http://support.apple.com/kb/ht1455

Manish-Sharma · ‎Jun 19, 2013

Moved to Digital Edition forums

Manish-Sharma

Manish-Sharma

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