Re: cannot install premiere elements 10 on my new ...

Jeffrey_A_Wright · ‎Dec 02, 2011

Thank you NewMacNerd and Bill. I will certainly pass this thread on to our Elements product team. Great job finding a workaround!

Jeffrey_A_Wright · ‎Dec 02, 2011

You can also download the trial of Photoshop Elements and enter your serial number. You can find the trial for Photoshop Elements at http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=en_us. If this trial does not accept your serial number then you may need to select the Photoshop Elements trial for your region.

Jeffrey_A_Wright · ‎Dec 01, 2011

EvenstarUndomiel you can obtain Adobe Air at https://www.adobe.com/go/EN_US-H-GET-AIR

Jeffrey_A_Wright · ‎Dec 01, 2011

Barry you will want to try the document I listed above Installation, launch log errors | Creative Suite 5, CS5.5. You can then reference your specific errors to determine the solutions which will work for your system. Please remember to search for Error and Fatal and that the most recent errors will be at the end of the file. Our support teams are also happy to assist with installation issues for our current products at no charge. They will be happy to look at the log file for you and provide a solution for your specific circumstances.

Jeffrey_A_Wright · ‎Dec 01, 2011

Grandma4c we do have a support team which will be able to help you. For the best assistance, I recommend our chat support at http://adobe.ly/tl8Vx7. Our chat representatives can provide a personalized experience to resolve the issues you describe. They are very technical and will be happy to help you with your difficulties.

Jeffrey_A_Wright · ‎Dec 01, 2011

I would recommend trying a different web browser to see if you experience the same difficulties. Also if you have a software firewall setup you may want to temporarily disable it.

Jeffrey_A_Wright · ‎Dec 01, 2011

Drobnystudio what version of Photoshop are you trying to install? During the installation process you should be asked for your qualifying serial number. Depending on what version you are installing will depend on the previous version serial number to enter. You certainly will not want to enter the Photoshop 4 serial number as it would not be recognized by any of our recent versions of Photoshop.

Jeffrey_A_Wright · ‎Dec 01, 2011

Clairecommunicator were you trying to attend an Adobe Connect meeting? If the link is not working you will probably want to contact the meeting host. Also if you are trying to access a Connect meeting on your iPad you would want to utilize the Adobe Connect application for iOS.

Jeffrey_A_Wright · ‎Dec 01, 2011

Where are you trying to read the book? Are you trying to read it within Adobe Digital Editions?

Jeffrey_A_Wright · ‎Dec 01, 2011

Jean-Pierre if it the software no longer letting you activate using your serial number? My apologies but I do not see the complete error message within this message thread. If you are having difficulties activating using your exisiting serial number then for the best assistance, I recommend our chat support at http://adobe.ly/v6wfLL. Our chat representatives can provide a personalized experience to resolve the issues you describe.

Jeffrey_A_Wright · ‎Dec 01, 2011

For the best assistance, I recommend our chat support at http://adobe.ly/tl8Vx7. Our chat representatives can provide a personalized experience to resolve the issues you describe.

Jeffrey_A_Wright · ‎Dec 01, 2011

You can always copy the downloaded files to a flash drive. Also if you have the physical media you can copy the install files from the install media as well and make them available on your network for example.

Jeffrey_A_Wright · ‎Dec 01, 2011

Disc 3 does contain the Macintosh installer for Photoshop Elements 10. Have you tried seeing if the disc can be read on any other computers? You might also want to look at the disc to see if it has any scratches or smudges on it.

Jeffrey_A_Wright · ‎Dec 01, 2011

Travis did you just purchase Creative Suite 5 Standard or are you trying to download a previous purchase? Did you purchase the software from Adobe.com?

Jeffrey_A_Wright · ‎Dec 01, 2011

It looks like you have a couple different errors. I would recommend reviewing Installation, launch log errors | Creative Suite 5, CS5.5. For example you can look up the error DW036 which is just one of the errors your computer is exhibiting. This error leads you to Install log error "Exit Code: 19" | Creative Suite 5, CS5.5. To find the different error codes you will want to search the log file for Error and Fatal. These are sign posts which help point you to the specific error. Also the most recent errors will be at the end of the log file as it is appended to each time you install.

Jeffrey_A_Wright · ‎Dec 01, 2011

Matho4 do you have the serial numbers available somewhere? If so you can go into Photoshop and select Help>System Info and it will have a field titled Serial give you the first 20 digits of the serial number. The complete 24 digit serial number is not avalable for users to view on their computer.

Jeffrey_A_Wright · ‎Dec 01, 2011

I would recommend reviewing the steps listed in Download, install | trials.

Jeffrey_A_Wright · ‎Dec 01, 2011

I apologize for your experience Kits but we don't really set up call backs through the forum. As an alternative we do have chat support available at http://adobe.ly/tl8Vx7. Our chat representatives can provide a personalized experience to help resolve your difficulties. If you can post what difficulties you are experiencing then we can certainly provide some steps for you to complete to resolve your issue.

Jeffrey_A_Wright · ‎Dec 01, 2011

Do you only have a box then? Or where did you purchase the software from was it from Adobe directly and you selected the option to download?

Jeffrey_A_Wright · ‎Dec 01, 2011

Do you have any type of software firewall installed? This might prevent the Adobe Download Manager from being able to download.

Jeffrey_A_Wright · ‎Dec 01, 2011

Bill have you tried launching the installer? It should give you the option to put in your qualifying serial number during the install process.

Jeffrey_A_Wright · ‎Dec 01, 2011

Krishwar, Mylenium has a point as we certainly have never tested Photoshop 7 with Windows 7. Are you receiving any type of error message when trying to install? What features are you looking for? Perhaps a current version of Photoshop Elements 10 would suite your needs? Photoshop Elements 10 has certainly been tested and works with Windows 7. We also have a free 30 day trial available to see if it has the features you need.

Jeffrey_A_Wright · ‎Dec 01, 2011

There is also additional applications available at no charge such as Adobe Reader. Cheri is there a particular application that you are looking for?

Jeffrey_A_Wright · ‎Dec 01, 2011

Jaspers are you receiving any particular error message? You may also want to review I can't download a trial that uses Akamai Download Manager as it several steps you can try to resolve your difficulties.

Jeffrey_A_Wright · ‎Dec 01, 2011

Correct

Jeffrey_A_Wright · ‎Nov 30, 2011

Error 1935 is a Windows installer error. I would recommend trying the steps listed in Error 1935 | Install | Acrobat, Adobe Reader | 8.1 and later | Windows. The steps are still applicable even for Adobe Reader 10.

Jeffrey_A_Wright · ‎Nov 30, 2011

Are you entering the serial number which came with the disc?

Jeffrey_A_Wright · ‎Nov 30, 2011

SvenRisom please try the steps below to download your purchased Adobe product. Log in to your Adobe account to download your software. Go to Adobe.com. Click Sign In (in the upper right corner). Enter your Adobe ID and password, and then click Sign In. Note: For assistance with your Adobe ID, click Did You Forget Your Adobe ID? or Need Help Logging In? Click My Orders and then Order History. Locate the order number, and click the Download link in the Downloads column. Start the download by doing one of the following: Click Download and follow the onscreen instructions. Click Akamai Download Manager and follow the onscreen instructions. Click Alternate Download Method, and then click the .7z and .exe files (Windows) or the .dmg file (Mac OS) to download the software to your computer.

Jeffrey_A_Wright · ‎Nov 30, 2011

For the best assistance, I recommend our chat support at http://adobe.ly/tl8Vx7. Our chat representatives can provide a personalized experience to resolve the issues you describe.

Jeffrey_A_Wright · ‎Nov 30, 2011

We do have product activation but when you remove the software you will be given an option to deactivate. By using the 64-bit version you will have access to additional additional memory than being within in the 32-bit environment. Also depending on the tools you use you may also see performance increases.

Jeffrey_A_Wright

Jeffrey_A_Wright

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