Rafa, in addition to the suggestions offered by Kglad and John T Smith, please see https://adobe.ly/415p3WV for more information on how to manage any remaining Creative Suite 5 activations in 2025. ^JW ... View more

sounds good. ... View more

All of the above has been checked and rechecked multiple times.  Your servers are the problem, not our connection. ... View more

Danna, thanks for posting your question about managing your subscription to this public discussion forum. I can confirm you have successfully canceled your subscription. The additional charge could have been for the fee involved when canceling an annual membership. Please see https://adobe.ly/4k6WXTP for information on the normal charges that are incurred when canceling an annual plan early. ^JW ... View more

Peter, Kglad is correct you only need to redeem the code once to activate the subscription. You do need to make sure to log in under the account that has the active membership for Lightroom and Photoshop. I see no recent or active memberships under the account you used to post to this public discussion forum. Please see https://adobe.ly/4gP9Pvh for more information on using Photoshop and Lightroom on your new computer, Peter. ^JW ... View more

It will depend on the app, Jean-Pascal; the system requirements for our desktop applications and services often include the requirement for Edge or Safari and a specific version number.   Please do follow my advice for any additional feedback or concerns about the plan provided by your school. You will end up causing yourself extra frustration if you try to implement any of the solutions offered in this forum. You can find people discussing the type of subscription you are using in our Enterprise and Teams community forum at https://adobe.ly/41623ad.   For more information see https://adobe.ly/4i4boXe.^JW ... View more

Thanks, @sivihk, for the feedback. This feature has been investigated, but there are often legal restrictions that also prevent accounts from changing countries. Please see my response to our other discussion on how you can transfer assets between accounts. ... View more

The main reason I currently run Windows 11 is the lack of Adobe's support for Creative Cloud in Linux. I find Windows 11 very annoying, but it is completely stable. (I've never experienced a crash on my two home systems or work system, despite having modified the registry in quite a few instances. Still trying to get rid of Edge!) I just prefer using Linux. The idea of using Proton to enable CC in Linux is appealing to me, but I seriously doubt it will ever happen, and even if it did, there would be no technical support. I don't foresee Linux ever being a supported platform for CC. I hope I'm wrong. ... View more

Martin, thanks for your interest in using Adobe software and services. If you have already submitted your proof of eligibility and have been denied, then please contact your educational institution for help. They may already offer their own managed plan designed to work on their network and with their infrastructure. For more information on the process for requesting an educational discount, see https://adobe.ly/3X4Ft0s. ^JW ... View more

Aaron, please see https://adobe.ly/3X7XRFY for information on how to choose between the account managed by your organization and an individual account. ^JW ... View more

Maria, I am sorry for any inconvenience; we need updated information that you are still attending your educational institution to retain the discounted price. Please see https://adobe.ly/4hGa5O9 for details on how to submit your continued eligibility for the discounted plan. ^JW ... View more

I, thanks for posting your question to this public discussion forum. Please make sure to follow the advice in the error message and contact your bank if you method of payment is being declined. If you have already completed this step, then try using a different web browser or device to complete the purchase process. ^JW ... View more

Thanks for posting your question. For information on fees and charges that are applied see https://adobe.ly/4b5E13M. Please make sure to complete the process listed in https://adobe.ly/3EFkhYT soon if you want to avoid most fees.   I would also recommend you inquire with your educational institution to see if they offer a discounted membership instead of purchasing one from Adobe directly. ^JW ... View more

Thanks for posting to this public discussion forum. Agustino. I am sorry for your health complications and I wish you a speedy recovery. You can find information on how to complete the cancellation process for your active membership at https://adobe.ly/41l46sn; please see https://adobe.ly/3QosZNv for information on fees and charges when canceling an annual membership early. You may want to consider setting up a reminder in eight months to cancel the subscription if you wish to avoid any fees. ^JW ... View more

Hello, did you find the solution for it? ... View more

@jared_4257    what's your default browser and is tls 1.2 enabled? ... View more

Ok, thank you for letting me know. I hope it stays this way at least  ... View more

you have two identical subscriptions, both active shown here?,   https://account.adobe.com ... View more

and again, for your adobe subscription that isn't recognized locally:   start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html   if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html   if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html   below are solutions some users reported:   if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html   if that fails, change the install location ... View more

then re-contact adobe unless you still have an open ticket to update. ... View more

check your account, https://account.adobe.com ... View more

you're welcome.   and for others there was never evidence of a license issue. ... View more

Do you have a logical explanation for this? By @brhm37771916jobp   Auto-renewal wouldn't work. ... View more

good to hear  ... View more

@david338131108qf2 , I am sorry that you have encountered problems reaching us and managing access to Adobe services.   What Adobe application are you trying to restore your membership to? I see you just started a new membership through the Samsung app store, it looks like your previous membership was through that app store, but was already canceled. I don't show any recent interactions with our support team. Is it possible you were in contact with someone at the Samsung App Store? They receive your money and manage your membership. ... View more

As well as needing to install using your install program and serial number (which, as has been said, will not work for CS4 and earlier) you MUST DE-activate the program on the old computer as your first step   You are given TWO activations for serial number programs, so you must ensure that your program is properly de-activated on the old computer to be able to activate on the new computer ... View more

good to hear  ... View more

Hi @Troy Murison, After analyzing the log, I have identified the following errors. Please try the given steps in order to resolve them.   02/12/25 17:18:35:898 | [FATAL] | ASU | DeploymentManager | DeploymentManager | Package deployment failed due to mismatch of OS architecture. The package you are trying to install is not compatible with your system’s OS architecture. To verify your OS version, press Win + R, type msinfo32, and check the "System Type" field. If there is a mismatch, re-create the installation package in the Adobe Admin Console, ensuring that the selected architecture aligns with your system.   02/12/25 17:19:13:437 | [INFO] | ASU | MSIInvoker | AAMEEUtilities | Path to Process :C:\Windows\system32\msiexec.exe Process Directory :C:\Windows\system32 arguments being passed : /i "C:\Users\troym\OneDrive\Desktop\24x_en_US_WIN_64\24x\Build\24x.msi" /qn It is recommended to install the package from a different location. Instead of running the installer from OneDrive/Desktop, move the package to a local directory (such as C:\Temp) and execute the installation from there.   02/12/25 17:19:15:278 | [ERROR] | ASU | DeploymentManager | DeploymentManager | Failed to get value for conflicting processes. The installation process is encountering conflicts with existing running processes but is unable to retrieve their details. To resolve this, ensure that no Adobe-related applications are running in the background. Close applications such as Adobe Creative Cloud, Acrobat, and any other Adobe-related processes via Task Manager before proceeding with the installation. It is advisable to restart the system before retrying the installation.   [INFO] | ASU | MSIInvoker | AAMEEUtilities | The return Code from Create Process (1603). Error code 1603 typically occurs due to one of the following reasons: insufficient permissions, corrupt installation files, or interference from antivirus/security software. To resolve this issue: Run the installer as an administrator by right-clicking the exe file and selecting "Run as administrator". Or try to install the exe file from cmd prompt. Verify that the user account has full control over the installation directory. Delete any temporary files by opening Run (Win + R), typing %temp%, and deleting all files in the folder. Temporarily disable any antivirus software or security tools that might be blocking the installation.   02/12/25 14:36:26:771 | [WARN] | ASU | DeploymentManager | HTTPConnector | GetIEProxyInfo - Failed to get proxy for the url, error:12180 This warning indicates that the system was unable to retrieve proxy settings, which could be preventing Adobe services from connecting to the internet. If a proxy is configured, ensure that Adobe Creative Cloud is set to use direct internet access.   If the above steps do not resolve the issue, please take a backup of important files and use the Adobe Creative Cloud Cleaner Tool. Before running the tool, close all Adobe Creative Cloud applications and terminate any associated background processes. Detailed instructions on using the Cleaner Tool can be found at: Adobe Creative Cloud Cleaner Tool Guide.   Hope this helps. Let me know if it resolves this issue or not. Regards, ^AN ... View more

Rebecca, what feature are you trying to access and which Adobe application are you utilizing? ^JW ... View more