Re: adobe Creative Suite Premum 5.5 Install fails ...

Jeffrey_A_Wright · ‎Dec 05, 2011

JPF2011 as Mylenium indicated the error you mentioned does not appear critical. Were you able to still launch the applications succesfully? Please also see Error DW050 or DW020 | Installation | Creative Suite 5.5, Flash Professional CS5.5 | Windows as it has more details regarding this.

Frank_Meitz · ‎Dec 26, 2011

I contacted Lenovo and they do not sell the PRO version. It's the serial number that's key. According to Acrobat, my serial number was for the Standard version. No one at Lenovo could explain why the disc label says PRO. Good luck... I ended up upgrading for the multimedia options after all..

Jeffrey_A_Wright · ‎Dec 05, 2011

Please refer http://forums.adobe.com/thread/932379 so that we don't have multiple threads on the same topic.

Jeffrey_A_Wright · ‎Dec 05, 2011

Excellent great to hear Saintmars1!

Jeffrey_A_Wright · ‎Dec 05, 2011

Arrrhhhrhrhrhrhrhrhrh did you receive any indication of an error when you were installing the trial? Have you tried removing the software and then reinstalling it again?

Jeffrey_A_Wright · ‎Dec 05, 2011

We did face some difficulties earlier but the link should be functioning now. If for some reason you still face difficulty then you can also submit your information at https://www.adobe.com/cfusion/support/index.cfm?event=opencscase&loc=en_uk&issue=z015&csedutype=STE.

Jeffrey_A_Wright · ‎Dec 05, 2011

Based off your tags it looks like you are trying to install Photoshop Elements 10 is this correct? You can serialize the trial at a later time so you should not need to remove and reinstall after you have received your serial number. The serial number is in the order confirmation e-mail from Adobe Store and in your Adobe account. Sign in to your Adobe account, click My Adobe, and then click My Products. If you purchased the downloaded product from an authorized reseller, contact the reseller for assistance retrieving your serial number.

Jeff Arola · ‎Dec 06, 2011

http://prodesigntools.com/photoshop-elements-9-premiere-elements-9-direct-download-links.html#more-11270 These links are direct to adobe servers, but follow the directions on the page for it to work right. After you download be sure to save the download to a cd/dvd for future use as these links may not be good forever.

Jeffrey_A_Wright · ‎Dec 05, 2011

Starfiremoonraven, I am sorry that you are continuing to have difficulties with your installation. If you can provide us with the error message which you are receiving it will allow us to help lead you to a resolution to resolve your issue. I would recommend reviewing Troubleshoot install using logs | Premiere Elements, Photoshop Elements for information on how to obtain your installation error message.

Jeffrey_A_Wright · ‎Dec 05, 2011

This error indicates a problem between the time set on your local computer and what the activation computer is expecting. sg77777 I would recommend you download a new copy of the ACSM file for your e-book. If you are still having problems then I would recommend contacting the e-book vendor/provider and request that they reset your link.

Jeri H · ‎Dec 05, 2011

You'll find the links to follow in the Education FAQ document--see the section "How do I submit my proof of eligibility to get my serial number?" I've just checked the links and they're all working correctly.

Jeffrey_A_Wright · ‎Dec 05, 2011

We have been experiencing some difficulties with our educational eligibility page. For now please submit your information too https://www.adobe.com/cfusion/support/index.cfm?event=opencscase&loc=de&issue=z015&csedutype=STE. I apologize for the inconvenience.

Brett N · ‎Mar 21, 2013

Logging in should always be voluntary and only required when trying to take advantage of those "free benefits". However, those benefits have been discontinued, which means that there is no reason to log into an account if you don't already have one. So if you are not using any of the gold banner items you should just cancel any attempts to sign in. If you are not selecting any gold banner items, could you post screen shots of what you are seeing exactly?

Jeffrey_A_Wright · ‎Dec 05, 2011

You can find the 2.7.1 version at Archived Adobe AIR runtime, SDK versions. The next version of AIR available was 3.0 and we are currently on 3.1. Did you have software which is referencing a 2.7.4 version or does 2.7.1 work?

Jeffrey_A_Wright · ‎Dec 06, 2011

Great to hear James!

Jeffrey_A_Wright · ‎Dec 05, 2011

Sent Grif80128 a private message to allow me to look into his account more closely.

Jeffrey_A_Wright · ‎Dec 02, 2011

I am sorry could you please restate your inquiry?

Jeffrey_A_Wright · ‎Dec 05, 2011

Thank you for the suggestion Buhdabob. I will pass it on.

Jeffrey_A_Wright · ‎Dec 02, 2011

For the best assistance, I recommend our chat support at http://adobe.ly/uOBJh0. Our chat representatives can provide a personalized experience to resolve the issue you have described.

Jeffrey_A_Wright · ‎Dec 04, 2011

You will still need installation media to install it on a different computer. If it came preloaded on your Dell computer it is unlikely that there is a separate installer which you will be able to use.

Jeffrey_A_Wright · ‎Dec 02, 2011

For the best assistance, I recommend our chat support at http://adobe.ly/viLub2 . Our chat representatives can provide a personalized experience to resolve the issues you describe.

Jeffrey_A_Wright · ‎Dec 02, 2011

Lanna_DESIGN we do need a bit more information to assist you. What program are you trying to use? What type of a subscription are you using?

Jeffrey_A_Wright · ‎Dec 02, 2011

Kapstap13 your serial number should be available online since you purchased from Adobe.com directly. Please try the following steps to locate your serial number. Sign in to your Adobe account with your Adobe ID (your email address) and password. Click My Adobe, and then click My Products Once you have obtained your serial number you should be given the option to enter it when you launch Photoshop Elements.

Deleted User · ‎Oct 09, 2012

40-31437-204309102012 Having the same issue. That is my token number. Can you help?

Preran · ‎Dec 01, 2011

There's a similar discussion at Adobe Air will not install on mac 10.4.11 ( http://forums.adobe.com/thread/498761). Let us know if any of those solutions helped you.

ricknos · ‎Feb 01, 2015

Bump, so it's like less difference using uhm naughty copy or genuine lol and adobe cs 5.5 still get bonus from adobe http://helpx.adobe.com/content/dam/kb/en/928/cpsid_92859/attachments/PRIO_Benefit_Options.pdfww Complimentary benefit claim

Gautham_K · ‎Dec 03, 2011

Bat.guy, Are you getting the same "timeout" error? Please click on the below link and use the installers from there: http://forums.adobe.com/thread/909550 I would also advise trying the download with a different browser. Please post here if you continue to have issues or if you are getting a different error message. Thanks

Jeffrey_A_Wright · ‎Dec 01, 2011

Drobnystudio what version of Photoshop are you trying to install? During the installation process you should be asked for your qualifying serial number. Depending on what version you are installing will depend on the previous version serial number to enter. You certainly will not want to enter the Photoshop 4 serial number as it would not be recognized by any of our recent versions of Photoshop.

Clairecommunicator · ‎Dec 02, 2011

Thanks Jeff. That was the problem. I needed the app first.

NKunz · ‎Dec 01, 2011

It worked fine previously. I can't understand why they'd take away that.

Jeffrey_A_Wright

Jeffrey_A_Wright

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